The Community Director (CD) oversees a dynamic living-learning residential area for first-year, transfer, second-year, or continuing students. The CD assists in the administration and management of the overall residence life program through serving approximately 2700 residents. The university seeks an individual with a strong interest in working at a mission driven, faith-based institution. The role of a CD in working with students and the responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission.
The CD provides 24-hour oversight of a specific residential area housing anywhere from 350 – 660 students, may serve as the CD for one or multiple residential areas, and/or work with specialized programs within the university’s two-year residency requirement. The residential program encompasses first-year living and learning program with significant faculty collaboration, a second-year program, and upper-class/graduate and law student housing options. The CD fosters individual growth and personal development of the Resident Assistants, hall council members, and all residents alike. Please note the two-year residency program at USD is an intentional program designed to assist the cohort of students with their unique needs. The first-year and continuing student programs includes collaboration with faculty and/or several campus departments. The CD also collaborates often with USD's Public Safety, Wellness area, University Ministry, and other other campus partners. The CD provides first-line crisis intervention and is the first-responder for emergency situations and enforces university policies.
The CD, selects, trains, and supervises a team of Resident Assistants and works with other live-in staff per area, including at least one Resident Minister. This position ensures quality service at a residence hall desk, supports the residential student summer program, advises a hall council, supports the comprehensive University wide new student orientation program, and other upper-class student initiatives related to transfer and continuing students.
Duties & Responsibilities:
Implement the department, division, and university community development initiatives. Collaborates to develop and attend programming aligned with the university co-curricular learning outcomes and the programming model driven by university co-curricular learning outcomes. These models focus on personal knowledge of each resident student and programming based on the community needs.
- Approve all area programming (including hall council, and RA events) via Google forms. Includes approving, denying, and enhancing proposals, budget allocation, and management of the Google calendar for the area.
- Implementation of programs, activities, services and experiences should be completed in collaboration Resident Minister (RM), and hall council. The CD will take responsibility for assigning tasks to implement the program.
Implement area program
- Co-facilitate first-year and/or continuing student programs
- Advise area hall council and collaborate with Associated Students Senator.
Student Success and Retention
- Serve as student success expert for the residential area, understand the individual resident and community needs, and collaborate with key constituents and partners to implement strategies in order to advance student success and retention.
- Implement restorative practices, including the facilitation of restorative justice circles and experiences.
- Develop special programming for area population in collaboration with campus partners.
- Develop and attend programs designed to foster excitement about the residential experience and live-on requirement, including open houses in the apartments and housing sign up promotion and information.
- Coordinate Target X Retention efforts within the residence hall community for residents
- Assist with assessing and evaluating student learning and satisfaction in residential life, including RA mid-year evaluations, annual reports and Target X Retention software.
- Support the Resident Minister and University Ministry RA as they implement weekly faith-sharing groups.
- Collaborates with Campus Dining to create strong partnerships through creating intentional initiatives, supporting and promoting Campus Dining events.
Staff Supervision, Selection, and Professional Development
- Supervise area Resident Assistants on all aspects of residence life, community development and student cohort specific initiatives.
- Implement the Resident Assistant Learning Outcomes in student staff trainings and use as part of the appraisal processes.
- Conduct regular reporting sessions with Resident Assistants and Facilitating RAs.
- Assist in coordinating yearly Resident Assistant pre-service and midyear trainings and monthly training programs.
- Participate fully in the RA recruitment, interview, and selection processes.
- Collaborate with Resident Ministers to support Resident Assistant self-care activities.
- Serve on residential life committees for either staff selection, training, recognition or hall council.
Counseling and Crisis Intervention
- Provide initial assessment in education and appropriate referrals for individual student and groups of students in areas such as personal, social, cultural, career, health and academic issues.
- Provide conflict resolution and mediation services for roommates, suitemates and apartment residents experiencing interpersonal challenges.
- Manage crisis situations as they occur by meeting with affected students and/or groups within an affected residential area as necessary, initiate support services and notify appropriate authorities; such as Counseling Center, Public Safety, Maintenance or Custodial Services. Available after hours to consult with staff as needed.
- Provide referrals to counseling and follow-up to students involved in serious situations such as harm to self, harm to others, sexual assault and alcohol and substance abuse problems.
- Rotate responsibility for on-call evening duty, weekend duty, and some holiday duty. On-call responsibilities include: responding to emergencies, referral to campus resources and crisis intervention. Must be available via phone and within a reasonable distance off campus as determined by the Director of Residential Education.
- Serve as essential personnel in emergency and crisis situations involving such areas as natural disasters, power failures and other threats to resident safety.
- Enforce University policies.
- Provide documentation and assist in student conduct issues as needed.
- Know, convey, and support the philosophy and objectives of the University, Student Affairs, and Residential Life.
- Promote the general well being of the resident students by establishing relationships of mutual respect and trust.
- Act as liaison with the Department of Health and Wellness Promotion, Public Safety, Counseling Center, Central Residential Life, the Office of Ethical Development and Restorative Practices, and Center for Student Success for the residential area.
Operations/Administration and property management of Residential Area
- Direct and assist with all move-in and move-out procedures at the beginning and end of each semester.
- Inventory and review the condition of all resident rooms. Determine charges and request necessary repairs. Follows-up with maintenance and custodial service requests.
- Is visible and available in the residence hall outside of office hours; walks regular rounds of the building to promote community building. Follows-up with facility issues and concerns.
- Manage damage appeal process.
- Coordinate Health and Safety inspections for area.
- Oversee Resident Assistant work at residence hall desks.
- Supervise residents’ use of department resources within Resident Assistant desk hours.
- Collaborate with Central Housing Operations with quality control of desk operations.
- Administer quality checks during camps and conference transitions.
- Oversee area Residence Life Administration Budget.
- Know and understand Star Rez for roster verification and space management.
- Oversee common areas in the residence halls.
- Have a working knowledge of TMA for asset management and work order management.
- Participates in activities sponsored by the Division of Student Affairs.
Other duties as assigned as appropriate based on University and Student Affairs strategic planning initiatives and departmental goals
- Serve on Co-Curricular Knowledge Community
- Participate in Staff Development Opportunities offered by the division
- Serve on departmental committees
- Work with Department and Division leadership on new initiatives as needed
- Bachelor’s degree required; Master’s degree in student development, counseling or related area strongly preferred. Advanced degree can be counted towards experience requirement, substituting for one year of experience.
- Equivalent of two academic years’ experience in Residential Life or a highly relatable student affairs experience with transferrable skills.
- Experience as a Resident Assistant or Community Director/Resident Director strongly preferred.
- Demonstrated familiarity with Catholic higher education and commitment to promoting the Catholic mission and vision of the University strongly preferred.
- Experience with advising student groups.
- Experience coordinating and/or facilitating small-scale programming.
- Experience responding to crisis and/or early intervention (i.e. on-call for emergency response, conflict mediation, responding to medical or mental health emergencies, fire alarms, etc.) preferred.
- Experience participating on committee and/or working groups preferred.
- Experience reporting and following-up on maintenance, safety, and security concerns of building facilities preferred.
- Previous supervisory experience preferred.
Performance Expectations - Knowledge Skills and Abilities:
- Know and direct compliance with all USD Residential Life and University policies and procedures.
- Be able to advise students as necessary and refer them to the University Counseling Center as appropriate.
- Provide resources and guidance regarding academic advisement.
- Be able to maintain confidentiality and comply with FERPA standards; refrain from, and discourage the discussion of, confidential information.
- Work collaboratively with a variety of constituencies from diverse backgrounds.
- Ability and interest in collaborating with Resident Ministers to support the holistic development of students.
- Possess strong writing abilities.
- Possess strong organizational skills.
- Ability to appraise the quality/condition of residential life.
- Maintain a positive, effective and mutually supportive working relationship with all University departments.
- Work effectively with off-campus city and law enforcement officials and USD Department of Public Safety.
Special Conditions of Employment:
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.