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Military and Veteran Academic Success Coordinator

Apply now Posting #: 4928
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, Student Affairs

Position Title & Department:

 Military and Veteran Academic Success Coordinator; Military and Veterans Programs
Posting #


Department Description:

The USD Military & Veterans Program provides student-focused services to all USD military-connected students, from their initial consideration of higher education, through services when they are enrolled as students and in their transition to alumni status. USD MVP services enhance military and veteran students’ abilities to achieve their higher education and career goals effectively, from a quality institution, while using their benefits as efficiently as possible.

USD MVP nurtures the academic success and personal growth of all military-connected students. We communicate the value that our military population brings to the campus and the greater community, and in turn, we counter negative stereotyping.

University Description:

The University of San Diego, a contemporary and engaged Contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

This individual is responsible for tracking, supporting and reporting the academic progress of military connected students. At the core of their work, the Military and Veteran Academic Success Coordinator will focus on how their work supports students’ transitions, sense of belonging, academic success, retention and graduation as well as career readiness. This individual is also responsible for ensuring academic compliance with VA benefits. Using data from a variety of sources, the Military and Veteran Academic Success Coordinator creates, revises, and/or retires programs and offerings to ensure alignment with the University’s Strategic Plan, Pathways, Goals, and the Student Affairs Strategic Plan and Co-Curricular Learning Outcomes. Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in antiracist practice. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an equity, inclusion, and social justice lens. We recognize our need for ongoing development in this area, and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.

Duties and Responsibilities:

Supporting academic ability:

  • Provide academic, career, and personal advising to Veteran, Military Affiliated and Active Duty Military student populations to make effective decisions in pursuit of their academic and personal goals.
  • Monitor mid-term deficiencies and provide outreach to students individually to identify barriers impacting their scholastic achievement and create strategies to address and eliminate barriers as possible.
  • Coordinate tutoring efforts of the Military and Veterans’ Center.
  • Offer programs on academic related topics such as note taking, study skills, time management, etc.
  • Keep abreast of changing degree and certificate programs at the university in order to accurately advise students about the most current course requirements.
  • Serve as a liaison to the Registrar’s Office and the Transfer Analyst to assist military connected students with their education plan for effective use of their VA Benefits.
  • Serve as a point of contact when advisors from the College and the schools have registration related questions regarding military and veteran student course selection.
  • Serve as a liaison to academic departments, student services, and instructional faculty for Veteran related issues.
  • In support of students’ well-being, refers students to clinical, recreational and social opportunities on and off campus.


  • Familiarity with policies specific to Veteran, Military Affiliated and Active Duty Military populations including Veteran, Military Affiliated and Active Duty benefits, educational planning, and military transcripts.
  • Act as a School Certifying Official (SCO) in accordance with the U.S. Department of Veterans Affairs School Certifying Official Handbook; consult with VA officials, the State Approving Agency, and other certifying officials for assistance with regulations and compliance procedures for resolution of complex problems.
  • Support the department’s needs in this area when requested.
  • Complete reports as required to ensure compliance.
  • Monitor student course work to ensure compliance with the educational plan developed by the student and counselor to avoid under/over payment and institutional liability; process student enrollment certifications, unit changes and enrollment verifications; process VA documents/forms related to educational benefits.
  • Supervise 2-3 VA Work study students, providing guidance and oversight for their work (in support of academic support: tutoring, resource referral, orientation, peer mentoring).

Student transition:

  • Assist in the coordination of orientation and onboarding of military connected students.
  • Lead group presentations including student-interest workshops and seminars, orientations, group advising, and other matriculation functions.
  • Participate in curriculum development, program review, assessment of student learning/area outcomes, and other activities as requested.

Sense of belonging:

  • Creates, implements and evaluates programs related to the co-curricular learning outcomes.
  • Engages students in conversation about their holistic development and campus connection while discussing academic progress.
  • Provides referrals to other campus resources and services as determined through individual conversations and contacts.
  • Encourages students to become involved in co-curricular opportunities including student organizations (particularly those which support their career aspirations), research, intramurals and recreation opportunities, among others.

Support students' sense of purpose:

  • Serves as a liaison with the Career Development Center Develops, implement and assess career networking opportunities.
  • Assists in connecting students with military friendly employers.
  • Works with outside veteran service organizations and other resources to supplement their education and career preparedness.

Other responsibilities:

  • May be requested to participate in events both on and off campus representing the department and the university.
  • Contribute to or lead additional division/campus projects outside of typical duties to help further accomplish student success or organizational goals.
  • Additional assignments may be seasonal, ad hoc or  ongoing, depending on the project.
  • Attend staff meetings, committee meetings and other meetings as assigned. Complete ad hoc reports as requested. Other duties as assigned.

Special Conditions of Employment:

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • Bachelor’s degree required.
  • A minimum of two (2) years of experience working in higher education is required.
  • At least two (2) years of progressively responsible experience in Student Affairs or student support services.
  • Ability to work well independently and in a dynamic team environment, and interface well with many individuals (administrators, faculty, students and staff) using tact and diplomacy.
  • Proven ability to initiate, coordinate, oversee and complete various projects with minimal supervision.

Preferred Qualifications:

  • Experience providing academic advising in a college setting.
  • Familiarity with serving military connected students.

Performance Expectations - Knowledge, Skills and Abilities:

  • Ability to work independently and effectively with minimal supervision.
  • Knowledge of student affairs organization and philosophy.
  • Understanding of college student development; higher education administration; college student learning; and assessment methods, principles, and concepts.
  • Excellent communication skills, both orally and in writing.
  • Excellent public speaking skills and ability to use current technology to present material to large groups of people.
  • Strong organizational skills and attention to detail with ability to handle several major projects simultaneously.
  • Willingness to support the Catholic mission and vision of the University.
  • Demonstrated practice of centering diversity, equity, inclusion, and antiracism in one’s work  including an ongoing commitment to personal learning and development in this area
  • Demonstrated commitment to student learning and development in the co-curriculum and  experience assessing the impact of programs and related services. Language would be used if  appropriate to the position.
  • Ability to establish and maintain effective relationships with students, colleagues, administrators, faculty, and staff.
  • Excellent skills in the use of tools and equipment as identified below.
Posting Salary:

$21.88 - $29.53 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:

Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Additional Details:

Hours: 37.5 hours per week

This is an 11 month position paid over the course of 12 months.

Closing date: Open until filled 

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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Notice of Availability: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.sandiego.edu/safety/documents/annualreport.pdf. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response stands and protocols; and crime and fire statistics for the three previous calendar years. To request a paper copy, please contact the Clery Act Compliance Manager via email at clery@sandiego.edu, by calling (619) 260-4768, or in-person in the Hughes Administration Center, room 150.