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Associate Dean of Student Success

Apply now Posting #: 3882
Position Status: Faculty, Full-time regular
Location: San Diego
Position Type: Administrator, Faculty, School of Business

Position Title & Department:

 Associate Dean of Student Success
Posting #


Department Description:

The School of Business

Founded in 1972 with the visionary belief that global partnerships were the key to the future of business, the University of San Diego School of Business is dedicated to creating a learning environment that includes entrepreneurship and innovation, global business, ethical leadership, and business analytics.

The USD School of Business embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good. The USD School of Business community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world. We provide academically rigorous, relevant and values-based education and research. Degree programs in the School of Business are AACSB accredited, with the undergraduate and MBA programs being highly ranked both domestically and internationally.  www.sandiego.edu/business/about/

The School of Business is home to more than 1,800 students every year who are instructed by 82 full-time faculty and more than 50 part-time faculty members. The School offers nine majors, 13 minors, eight specialty master’s programs and two MBA programs. The school also houses five centers of excellence that enhance the student experience and build practitioner relationships with the business community. Currently, seventy-one percent of undergraduate business students have international experiences, 100% of MBA students study abroad, and the School of Business graduate students spend an average of 17 days overseas during their coursework.

The School of Business is internationally recognized and enjoys top rankings, both locally and globally:

  • In 2018, Financial Times ranked the School of Business in the nation’s top 50 (50th), in the top 100 (97th) globally and 6th in California.
  • Poets&Quants also recently ranked the undergraduate business program as 47th in the nation and 3rd in California.
  • U.S. News & World Report has consistently ranked the Master’s in Supply Chain Management in the top 25 in the United States for best online graduate business programs.
  • Bloomberg Businessweek currently ranks the MBA program number 60 in the nation and the undergraduate business program number 53 in the nation.

As it has for many decades, the University of San Diego School of Business creates and prepares future business leaders who are well equipped for the 21st century marketplace; who can navigate business across the globe; who embrace innovation and entrepreneurship as cornerstones for building commerce; and who prioritize sustainability, ethics and social responsibility. The School has a consistent recognition of A or A+ teaching quality by Bloomberg Businessweek and the faculty – 85% of whom have PhDs - has dramatically increased the number of publications in top-tier academic journals in recent years. The School of Business continues to be a model of outstanding global business education, a leader in high-quality business research, and a magnet for the most dedicated and innovative faculty and staff.

Looking forward, the Knauss Center for Business Education will be the physical home for the USD School of Business, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good.  See our progress: https://horizon.sandiego.edu/knauss-center

AACSB Accreditation

In June 2019, both the business and accounting degree programs in the School of Business were reaccredited for another five years by AACSB International.

School of Business Mission

The USD School of Business is committed to developing socially responsible leaders with a global mindset through academically rigorous, relevant and values-based education and research.

School of Business Vision
Our vision is to be a model of outstanding global business education, a leader in high-quality business research and a magnet for the most dedicated and innovative faculty and staff.

USD School of Business Diversity Statement

The University of San Diego School of Business strives to create a welcoming environment that promotes diversity, equity, inclusiveness (DEI) and ethics, commensurate with our Catholic mission. We value students, faculty and staff from different backgrounds, demographics, experiences, perspectives and faiths. 

These differences broaden our understanding of the world, and by extension, our ability to excel in learning, teaching, scholarship and service. We view the promotion of DEI as inexorably tied to the maintenance and enhancement of academic excellence, our development as civic and campus citizens, and the realization of compassionate service.

We are committed to achieving a more diverse campus community. This improves our ability to identify challenges, propose innovative solutions and implement more considerate policies. We greatly value all efforts to remove prejudices from academic and business environments, to promote social justice through scholarship and service, and to attract and increase retention of underrepresented groups.

To this end, the Diversity 2024 committee and the Building Inclusive Excellence Council (BIEC) are dedicated to providing recommendations to promote DEI at the USD School of Business. These include faculty climate surveys, implicit bias training, reflections on and the standardization of hiring practices, seminars or search committees, as well as other workshops on prejudice and discrimination.

Detailed Description:

The Position of Associate Dean of Student Success

The USD School of Business leveraged the disruption from the pandemic to complete an extensive review of its programs, policies and practices.  One objective of the process was to ensure the School proactively adapted its structure to advance a new vision, strategy and business model focused on delivering unparalleled student success. The Associate Dean of Student Success will have a unique opportunity to lead one of the most innovative new approaches to business education in the country (Please see the attached draft of the School of Business vision and guiding principles).  

The Associate Dean for Student Success will serve as an integral member of the School of Business leadership team.  The Associate Dean will oversee all student engagement processes within the School of Business for both undergraduate and graduate students, collectively referred to as the “Student Success Center.”  The Associate Dean will provide strategic departmental oversight to ensure business students receive a seamless, holistic experience that prepares them academically and professionally.  The position will collaborate with School of Business and University-wide colleagues to develop and advance institutional retention efforts. The Associate Dean will also provide leadership in developing school-wide and university-wide strategies that provide meaningful opportunities for students to succeed and is responsible for evaluating and developing campus policies and procedures for improvement and identifying gaps to improve student accountability, responsibility, fairness, and the overall student experience. 

Supervision Received:

The Associate Dean is supervised by the Dean.

Supervision Exercised:

Areas of supervision focus on the overall operational management of student facing policies and practices, including academic advising, student professional development and student wellness.  The Associate Dean of Student Success will work closely with the academic department chairs on matters related to both graduate and undergraduate curriculum.

Student Services Operations

  • Develop and implement a school-wide advising model, to include strategies that provide meaningful opportunities for students to succeed.
  • Coordinate programs essential to the transition, retention, and success of students; responsible for evaluating and developing campus policies and procedures to improve student accountability, responsibility, fairness, and the overall student experience.
  • Coordinate the School’s student conduct process and implementation of Student Code of Conduct.
  • In coordination with the Assistant Dean, manage and resolve unique and complex student academic issues
  • Oversee the approval transfer of credits approval process and collaborate with department chairs, as needed
  • Work with staff to oversee all student conduct cases including follow-up on reports issued by students, staff, and faculty of student violations of the Student Code of Conduct, Academic and Creative Integrity Policy, Student Grievance Policy, Title IX/sexual misconduct policy, and other campus policies
  • Responsible for evaluating and developing campus policies and procedures for improvement and identifying gaps to improve student accountability, responsibility, fairness, and the overall student experience
  • Provide advice and resources to students experiencing personal, medical and academic issues. This includes advising students on the process for requesting medical leaves, exceptions to academic policy petitions, incompletes, and other academic policies.
  • Make additional referrals to counseling, department chairs, academic advising, student health insurance and other on-campus and off-campus resources as needed.

Strategic Departmental Oversight

  • Responsible for managing, planning, coordinating, implementing, evaluating and improving academic and operational procedures for the Student Success Center
  • Provides vision and leadership toward a seamless advising and transition process for new, current, traditional, non- traditional and special interest students.
  • Coordinates and adapts procedures to ensure that prospective and current students receive timely and exemplary service.
  • Meets regularly with the Student Success Assistant Dean and Directors to ensure a collaborative working environment that provides seamless services to students
  • Strategize with the Centers of Distinction as well as faculty to enhance and integrate co and extracurricular opportunities for students
  • Establish metrics and accountability to ensure the Student Success Center is delivering a high-quality, holistic experience for business students
  • Contribute to the strategic growth of the School of Business in areas that broadly relate to student advising, professional development and overall success.
  • Serves as a liaison between faculty and student services to ensure co-curricular activities to develop student leadership and engagement
  • Oversees recruitment, hiring, onboarding, learning and development, and supervision of department staff
  • Oversees performance evaluation process, ensuring consistent use of all applicable policies and procedures
  • General departmental leadership and oversight, overseeing the department budget, strategic planning, logistics, events, administrative support to implement operations
  • Comply with policies, rules and regulations and reporting requirements relating to safety/heath, performance standards, operating procedures, processes, and training.

Collaboration on Curriculum Development

  • Collaborate with all department chairs to support their efforts to develop highly sought-after degrees, certificates and courses for both undergrad and grad students within the School of Business.
  • Support the department chairs and faculty in assuring that the Core Curriculum and the Business School concentrations across disciplines are academically relevant, robust and rigorous
  • Coordinate with department chairs in the Business School in order to assure that all courses are academically updated, include in their design the USD’s mission, vision and values, and properly delivered by faculty members
  • Coordinate with Undergraduate Curriculum Committee
  • Collaborate with instructional design efforts to achieve the proper balance and appropriate mix of teaching-learning methods, techniques and tools that are innovative and intellectually stimulating.
  • Serve as lead liaison to the Core Curriculum Committee with the College of Arts and Sciences and coordinate with the LLC program to provide consistent, broad-based advising for freshmen contemplating a business degree
  • Assist and coordinate with AACSB and WASC Accreditation Processes
  • Implementation of Assessment of Learning
  • Assist with Program Reviews and Five-Year Plan

Student Retention

  • Directs all student service-related retention efforts for the School.
  • Serves as campus liaison to University-wide retention initiatives, articulating and implementing specific mission, vision, values and strategic goals for student development and retention.
  • Collaborates with individuals responsible for instructional retention efforts to ensure consistency in retention efforts.
  • Participates in committees to develop and advance institutional retention efforts.
  • Chair of the Academic Integrity Committee


  • Provide support for Commencement, Convocation, and other university wide events.
  • Represent the School of Business on university-wide committees, councils as well as advising and career development task forces.
  • Other duties as assigned


Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:



  • Doctoral degree from an accredited college or university in business or related field
  • Qualifications for appointment as a tenured associate or full professor in a department within the School of Business
  • Academic qualification within the definition of the School’s AACSB Faculty Qualification Standard


  • Experience leading or working in a college/university advising office or related administrative unit;
  • Familiarity with college best practices in new student orientation programs and/or other transition and student success programs;
  • Experience in addressing college student health and wellness concerns through programs, student health insurance and/or personal counseling;


Knowledge of and experience with:

  • Experience in working with the college’s faculty, staff, and students
  • Knowledge of university and college policies and operations
  • Experience leading or working in a college/university advising office or related administrative unit
  • Significant and successful administrative experience, financial acumen, and proven leadership skills

Demonstrated performance in:

  • Innovation, design and systems thinking that will pave a new path for school of business students. 
  • Demonstrated ability to work with diverse populations and a commitment to diversity and inclusion
  • The ability to communicate with/relate to an ethnically and culturally diverse campus community. 
  • Demonstrated organizational, interpersonal, analytical, time-management, and communication skills
  • Previous leadership experiences in positions with responsibilities that include supervision and evaluation of personnel
  • Strategic planning and ability to work collaboratively
  • A commitment to service and scholarly excellence
  • Record of significant and successful involvement and leadership in college and university organizations
Posting Salary:

Commensurate with experience; Excellent Benefits. 

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:

Nominations, applications, and inquiries of interest may be sent in confidence to the University’s executive search firm:

Martin M. Baker, Managing Partner

Chelsie Whitelock, Principal


10 Cadillac Drive, Suite 190

Brentwood, TN 37027


Candidates should submit a cover letter describing their interest in, and qualifications for, the position; a statement demonstrating their commitment to diversity, equity, and inclusion as it relates to their teaching, research, and professional service; and a current curriculum vitae.

Additional Details:

About University of San Diego

Inspired by faith, informed by its core mission and values, and dedicated to the ongoing legacy of its founders, the University of San Diego sets the standard for an engaged, contemporary Catholic university where innovative Changemakers confront humanity's urgent challenges. USD's community of scholars are committed to educating the whole person—intellectually, physically, spiritually, emotionally, socially and culturally. The university provides a character-building education that fosters independent thought, innovation, integrity, analytical thinking, and an open-minded and collaborative world-view.

The original chapter of the University of San Diego was written on a brisk early winter afternoon in December of 1949, when local dignitaries joined Bishop Charles Francis Buddy and Mother Rosalie Clifton Hill for a groundbreaking ceremony atop a wind-swept mesa overlooking the burgeoning San Diego cityscape.

The Society of the Sacred Heart volunteered to provide a $4 million endowment for the College for Women. The original furnishings included ornate crystal chandeliers, beautiful tapestries, and of course, library books.

In more modest surroundings, the College for Men and the School of Law began classes in 1954, eventually moving into Thomas Moore Hall, now known as Warren Hall. Other buildings were soon constructed, including the centerpiece of the university, the blue-domed Immaculata Church, which was consecrated in 1959.

In 1972, the colleges merged and formed what is now the University of San Diego. Committed to the Catholic faith, the school's leaders also embraced the spirit of ecumenism and academic freedom. Currently, more than half of the undergraduates attending USD profess to faiths other than Catholicism.

Today, the University of San Diego is a nationally ranked Catholic institution with 476 full time and 522 part time faculty members and over 9,000 undergraduate, graduate and law students.  USD has a Carnegie classification of “Doctoral University: High Research Activity” and offers 42 bachelor’s degrees, 30 master’s degree, the JD degree, five LLM degrees, and three doctoral degrees.  Minority enrollments currently stands at 37% of the student body.

Governed by an independent Board of Trustees, the University has nine academic divisions: the College of Arts and Sciences, the schools of Business, Shiley-Marcos School of Engineering, Law, Leadership and Education Sciences, Hahn School of Nursing and Health Science, Joan B. Kroc School of Peace and Justice, Copley Library, and the division of Professional and Continuing Education.

The 180-acre campus now houses buildings that encompass more than two million square feet and provide educational, administrative, residential, athletic, dining and support services.

Getting across campus now requires a hike, but thanks to steadfast planning by USD's leaders over the last six decades, the destination remains the same: a consummate liberal arts education.

USD Mission

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness, and beauty. Inspired by this centuries-old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges. 

USD Vision

The University of San Diego sets the standard for an engaged, contemporary Catholic university where innovative Changemakers confront humanity's urgent challenges.

USD Strategic Plan:

Envisioning 2024

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.