Employment Opportunities at USD

5212

The Knauss School of Business at USD embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good.  The Knauss School community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.  We provide academically rigorous, relevant and values-based education and research.  Degree programs in the Knauss School of Business are AACSB accredited, with the undergraduate and MBA programs being highly ranked both domestically and internationally.  www.sandiego.edu/business/about/

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

The Senior Coordinator of Academic Advising plays an integral role in providing academic and student support for undergraduate and graduate business students. The Senior Coordinator supports academic advising and operational logistics. The Senior Coordinator provides daily assistance and guidance to members of the Student Success team, supporting business processes, operations and special projects and activities. The Senior Coordinator plays a key role in the successful logistical operations of specific academic programs by managing course registration. The Senior Coordinator collaborates with other Knauss School of Business employees and across academic program suites to improve student retention and support overall retention goals. The Senior Coordinator must have excellent verbal and written communication skills and the ability to prioritize and multitask during busy times in the office. The ability to work some evenings and weekends to accommodate the schedules of various student classes and co/extracurricular activities is required.

Duties and Responsibilities:

Academic Administration 

• Manage appointment system to ensure a streamlined process for students, advisors and staff.

• Monitor the Advising Support emails in case management, handling non-routine student inquiries and directing students to appropriate university resources. 

• Assist students with questions on options and procedures related to: articulation  agreements, transfer of credits, independent studies, substitution/waiver of residency, non-affiliated international program transfer evaluations, course overloads, and graduation petitions as related to their program of study. 

• Support the SSC with all processes related to the onboarding of transfer students, including responding to messages, communication for the registration and advising  process, and coordinating transfer student registration and advising activities.

• Support the SSC with all processes related to the declaration of major and onboarding process for continuing students. 

• Develop and manage business processes for all form submissions between students, advisors, deans, registrar, department chairs, and other departments. 

Operational Logistics and Student Support

• Oversee course registration for specified graduate programs.

• Ensure all students who plan to graduate submit a petition to graduate at the specified time.  

• Assist with enrollment verification and monitoring for specified graduate programs for purposes such as census and Knauss enrollment tracking.

• Work as a liaison between students and the university financial aid office, student  accounts, registrar and Torero Hub offices and maintain good working relationships with  key personnel within student services related departments on campus.

• Assist with scheduling, proctoring, and processing the outcomes of graduate challenge exams.

• Ensures that students receive credit for combined degree courses on both their undergraduate and graduate transcripts.

• Coordinate with student accounts to ensure that undergraduate students enrolling in courses where they are only receiving graduate units are charged the appropriate tuition for those units.

• Assist advisors with processing transfer units from double degree partner institutions.

• Distributes announcements and reminders to applicable students and maintains student  and degree program calendars as needed.

• Ensure student requests/needs are addressed/responded to in a timely manner.  

General Administrative Support

• Provide outstanding customer service by welcoming and assisting all stakeholders who contact the SSC.

• Update Knauss Advising web pages content and coordinate general online presence 

• Assists in monitoring and coordinating responses to inquiries submitted through email or Case Management for the SSC. 

• Collaborate with the Student Success Specialist and other SSC coordinators to organize and run SSC team events and projects.

• Cover the front desk as needed.

• Orders supplies and makes purchases for the advising team.

• Reconciles invoices for students and staff and tracks departmental budgets. 

• Coordinates alumni involvement as needed. 

Event Coordination

• Coordinate event logistics and efforts in collaboration with the Knauss Marketing Event Coordinator.

• Ensure event logistics are executed as desired, including but not limited to venue reservations, catering, AV requirements, parking and materials coordination. 

• Track RSVPs for events and send reminders. 

• Assist with on-site set-up, implementation and break-down of events. 

Special Conditions of Employment:

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Minimum Qualifications:

• Bachelor's degree from an accreditation college or university

• 2 years of administrative or customer service work experience in a business environment 

Preferred Qualifications:

• 3+ years of relevant experience in supporting student services in an academic program  and/or advising students in a higher education institution  

Performance Expectations - Knowledge, Skills and Abilities:

• Experience with database maintenance preferred. 

• Experience working with web-based technologies, specifically BlackBoard, Google Docs and/or Dreamweaver preferred. 

• Experience working in a university environment preferred. 

• Knowledge of university policies and procedures preferred. 

• Ability to work with students and faculty, as well as business executives outside the  campus community. 

• Demonstrated experience in providing high quality face-to-face services to customers/students. 

• Demonstrated experience in event coordination. 

• Demonstrated working knowledge of MS Office (Outlook, Word, Excel, PowerPoint)  

• Working with individuals of diverse backgrounds 

• Strong written and verbal communication skills. 

• Excellent interpersonal communications, emotional intelligence and time management  skills. 

• Experience in resolving complex problems in a dynamic work environment. 

• Must be responsive and exercise great attention to detail. 

• Must be able to work independently, taking initiative and setting priorities with multiple projects and deadlines in an environment with constantly evolving office procedures and goals. 

• Reliable individual who works effectively as part of a team. 

$30.00 - 32.00 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Hours: 37.5 hour per week

Closing date: Open until filled

Note: External job postings will be up for at least three days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.