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Parking Services Greeter

Apply now Posting #: 4996
Position Status: Part-time temporary
Location: San Diego
Position Type: Staff, Parking Services

Position Title & Department:

 Parking Services Greeter; Parking Services
Posting #

4996

Department Description:

The Office of Parking Services is committed to supporting the University of San Diego's Mission Statement by creating a helpful and welcoming environment through the delivery of excellent service. We provide guidance and assistance to the campus community on all parking-related needs in a timely and efficient manner; provide safe, well-maintained parking facilities while ensuring equitable parking for all our guests.

University Description:

The University of San Diego, a contemporary and engaged Contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

This is a part-time, temporary, non-benefit based position with an approximate end date of December 31, 2024.

The Parking Services Greeters staff the two campus entrance kiosks. The primary duties are to assist with the various access and informational needs of all USD visitors, students, faculty, and staff. This consists of answering questions regarding campus events, assisting USD visitors in locating their campus host or event, issuing carpool permits, and providing directions for on and off-campus locations. This position is the first official point of contact for all campus visitors. In this capacity, the Parking Services Greeters must be able to deliver outstanding customer service during every contact they make consistently. Responsibilities include maintaining and recording all requests for information and tracking carpool permits issued daily. Other duties are to prevent unauthorized individuals from entering the campus while not putting themselves at risk and to notify the Department of Public Safety if they detect an unauthorized entry.

Duties and Responsibilities:

  • Respond to and provide service to all campus community members; assist students, staff, faculty, and guests as requested and as appropriate. Respond to requests for special assistance/directions and provide campus information to all campus community members and guests as necessary.
  • Issue carpool permits and verify they have a valid parking permit.
  • Stay informed about daily events and assist guests/visitors to their events.
  • Interacting with a high volume of visitors.
  • Working in a fast-paced environment, particularly during peak hours.
  • Ensure the entrance area and inside kiosk is clean, organized, and presentable at all times.
  • Report all suspicious or unlawful acts to the Department of Public Safety.
  • Respond to requests to render emergency first aid at each kiosk while notifying appropriate authorities of all requests for emergency assistance.

Special Conditions of Employment:

  • Must be able to work all shift hours, including weekends, evenings, and holidays, and be available for on-call assignments and overtime as necessary.
  • Must possess a valid CPR and First Aid card (sometimes training and certification can be completed after the start date).
  • Must possess and maintain a valid California driver's license.

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • High School diploma or GED equivalent; AND Two years of relevant customer service experience.
  • Friendly, approachable, and professional demeanor.
  • Excellent communication and interpersonal skills.
  • Two years of college-level education may substitute for one year of experience.

Performance Expectations - Knowledge, Skills and Abilities:

  • Thorough knowledge of university departments and personnel, knowledge of campus facilities, and areas surrounding the University campus and other local points of interest.
  • Thorough knowledge of emergency preparedness procedures, including but not limited to campus closures and emergency vehicle routes.
  • Current and comprehensive understanding of the University’s parking rules and regulations.
  • Ability to verbally communicate in English in a clear, concise, and professional manner in person, by telephone, and by two-way radio.
  • Possess strong interpersonal and communication skills, including tact and diplomacy to interact with diverse personalities and groups; ability to establish and maintain cooperative and effective work relationships with university personnel, students, guests, vendors, and various agencies.
  • Ability to work effectively with varying levels of supervision.
  • Ability to effectively carry out event goals to enhance the university's image.
  • Demonstrate integrity, dependability, sound judgment, team building, and resourcefulness.
  • Employees shall be neat and professionally groomed at all times. Department uniforms must be clean and presentable.
  • Employees shall always conduct themselves professionally, including during potential confrontations. They must be able to work effectively under pressure while maintaining a professional stance and remain calm in emergency and/ or tense situations.

Tools and Equipment Used:

  • Personal computer using Windows environment, various and specialized software applications (spreadsheet, word processing, database, graphic presentations, T2 Flex, Parkeon, department web-based services; university scheduling database, two-way radio, printer, ten key calculators, copier, fax machine, multi-line telephone and related office equipment, etc.)
  • Must be able to operate a motor vehicle and electric and gas golf carts as a means of on-campus transportation.
Posting Salary:

$17.00 - $19.00 per hour

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:
Resume Required, Cover Letter Preferred
 
Click the 'Apply Now' button to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers’ review.  You are also strongly recommended to upload a cover letter to your application profile for the hiring managers’ review.   If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.
Additional Details:

25 Hours per week

Closing date: Open until filled.

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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Notice of Availability: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.sandiego.edu/safety/documents/annualreport.pdf. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response stands and protocols; and crime and fire statistics for the three previous calendar years. To request a paper copy, please contact the Clery Act Compliance Manager via email at clery@sandiego.edu, by calling (619) 260-4768, or in-person in the Hughes Administration Center, room 150.