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Mobility Services Operations Supervisor

Apply now Posting #: 4980
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, Parking Services

Position Title & Department:

 Mobility Services Operations Supervisor; Parking Services
Posting #

4980

Department Description:

The Office of Parking Services is committed to supporting the University of San Diego's Mission Statement by creating a helpful and welcoming environment through the delivery of excellent service. We provide guidance and assistance to the campus community on all parking-related needs in a timely and efficient manner; provide safe, well-maintained parking facilities while ensuring equitable parking for all our guests.

University Description:

The University of San Diego, a contemporary and engaged Contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Mobility Services Operations Supervisor manages daily parking operations in the Mobility Services Office. The position supports the development of operation policies, procedures, and standards and exercises staff training and supervision. The supervisor oversees the campus parking management program, including, but not limited to, the issuing of permits and enforcement of campus regulations.

This position performs at a high level of responsibility and responsiveness to ensure that the Mobility Services are effective. Exercises quick yet thoughtful decision-making regarding the appropriateness of e-citations and validity of appeal requests. Duties include using independent judgment in a fast-paced office setting and liaising between faculty, staff, students, alums, and parents. Supports the assistant director in meeting with members of the USD community to resolve grievances related to parking citations and rules. In the absence of the assistant director, the mobility services operations supervisor acts as the office manager in daily operations and serves as a departmental resource, fielding questions related to all aspects of departmental operations, projects, and campus services.

Duties and Responsibilities:

Parking Services Operations:

  • Process parking citations and appeal reports. Maintain log permit inventory and issue permits to university faculty, staff, and guests.
  • Assist the assistant director in developing, implementing, and regularly updating the parking services operations manual, including the operational procedures for efficient and effective campus parking enforcement. Design and implement standardized forms to streamline parking processes.
  • Administer the campus parking management program, including but not limited to issuing permits, enforcing campus regulations, and maintaining the accuracy of the campus parking database.
  • Provide directions to mobility assistants regarding delivering campus mobility services and upholding parking rules and regulations.
  • Supervise and train the two full-time Mobility Assistants and student office employees.
  • Perform various complex administrative and technical assignments supporting the day-to-day parking operations.
  • Work with the assistant director to meet with students and employees on a case-by-case basis regarding their parking citations. Monitor and respond to customer correspondence accurately and professionally.
  • Assist the director and assistant director in resolving parking incidents of a significant and controversial nature.
  • Ensure alignment between operational procedures and effective campus parking enforcement.
  • Under the direction of the assistant director, work with the parking field supervisor to ensure operational procedures for efficient and effective campus parking enforcement.
  • Process permits and citation refunds when needed.
  • Responsible for renewing permits for department spaces annually and charging appropriate work tags/cost centers provided by the department contact person.
  • Manage waitlists for all permits.
  • Provide support to the parking staff with T2, EMS, Salesforce, and all other parking applications, including verifying meter payments, confirming that a vehicle is registered with a permit, checking EV station usage, and all general office support.
  • Field questions related to departmental operations, projects, and campus services.
  • Keep current with trends in the delivery of parking services in university environments.
  • Perform tasks for the director or assistant director; advise the director or assistant director of all current and pending Mobility Service needs; maintain department standards established by the director.
  • Prepare forms to deposit event payments into appropriate revenue budget accounts.
  • Design and implement standardized forms for special event parking, NROTC, department charges, first-year exceptions, carpooling, and fresh air requests.
  • Manage the first level of appeals and coordinate the second-level appeals with the re-appeals committee.
  • Serves as the liaison between the Associated Student Government, Faculty, and Staff for Parking Re-Appeals Committee.
  • Coordinate and oversee parking requests from initial receipt to completion for special USD events, including tailgates, concerts, and athletic events.
  • Provide recommendations to the Field Service Supervisor and Assistant Director on the Parking Appeals Committee’s outcomes to improve parking enforcement operations.
  • Prepare forms to deposit event payments into appropriate revenue budget accounts.
  • Perform various duties and special projects as assigned.

Special Conditions of Employment:

  • Must be able to work flexible hours, including overtime and weekends, as needed during special events.
  • Must be available to work split shifts when required.

Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations.  For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • AA degree or two years of college required. 
  • Three years of progressive customer service experience required, including supervisory, general office, complaint resolution, and parking field operation experience.
  • One year of additional work experience may substitute for the required AA/two years of college education.
  • Must possess a valid California Driver’s license.

Preferred Qualifications:

  • Bachelor’s degree preferred.

Performance Expectations - Knowledge, Skills and Abilities:

  • Exemplary communication and supervisory skills, both written and verbal.
  • Demonstrated ability to interact positively and create strong working relationships with a diverse campus community, including parents, students, employees, trustees, guests, and vendors. Possess conflict resolution, decision-making, and solution-implementation skills. Must be able to speak in front of large audiences, demonstrating knowledge of parking.
  • Highly developed organizational and leadership skills in and out of an administrative role.
  • Must be an outgoing professional with a great work ethic.
  • Ability to initiate, coordinate, oversee, and complete various projects with minimal supervision.
  • Strong supervisory skills, training and evaluation strengths, and ability to foster a cooperative working environment through clear and concise direction to all employees, including students.
  • Skill to organize and prioritize work to meet deadlines and manage time effectively with flexibility to adapt to changing conditions; ability to remain calm under pressure; think clearly and logically using sound judgment; ability to multitask as necessary.
  • Extensive knowledge of university operational needs, campus parking, and traffic rules and regulations.
  • Strong interpersonal experience when managing student employees and temporary employees.
  • General knowledge of university departments and personnel, knowledge of campus area, areas surrounding the University campus, and points of interest.
  • Excellent skills in using specific equipment and tools, as identified below.

Tools and Equipment Used: 

  • Personal computer using Windows environment, various and specialized software applications (spreadsheet, word processing, database, graphic presentations, Workday, Parking Database (NuPark/T2), Event Management System (EMS), CashNET, Parkeon (Meters), Parkmobile,
  • Banner, Salesforce, Cognos, Windows handheld devices, charging stations, etc.) and related equipment, copier, printer, coin counter, fax machine, multi-line telephone. Must operate a motor vehicle and electric and gas golf carts.
Posting Salary:

$27.72 - $29.99 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:
Resume and Cover Letter Required

Click the 'Apply Now' button to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at jobs@sandiego.edu.

Additional Details:

37.5 Hours per week

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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Notice of Availability: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.sandiego.edu/safety/documents/annualreport.pdf. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response stands and protocols; and crime and fire statistics for the three previous calendar years. To request a paper copy, please contact the Clery Act Compliance Manager via email at clery@sandiego.edu, by calling (619) 260-4768, or in-person in the Hughes Administration Center, room 150.