| Detailed Description: |
The Design and Technology Engagement Coordinator plays a key role in implementing user-centered design principles to enhance the utilization of the University of San Diego Career Development Center’s career technology resources by students, alumni, employers, campus partners, and the larger Torero community. Under the guidance of the Assistant Director of Assessment and Data, they conduct user research, design user flows, create mock-ups and wireframes, and maintain the Center's website and administrative panels, ensuring an intuitive and effective user experience.
As part of a cross-functional team, the Design and Technology Engagement Coordinator encourages innovation and creativity to explore new design ideas and approaches that improve the user experience and engagement with the Center’s technology resources. They also participate in the creation of compelling marketing collateral to enhance the internal and external technology experience while supporting the Center’s commitment to diversity and inclusion. They assist in integrating user feedback into the design of the collateral, ensuring that the materials are engaging and aligned with audience needs.
In addition, the Design and Technology Engagement Coordinator collaborates closely with the design, employer relations, and counseling teams within the Center to make the technology resources accessible and beneficial to a wide range of users. Their contributions play a vital role in advancing the Center's vision of launching the lives of changemakers and its mission of empowering students and alumni in the pursuit of career paths that lead to personal and professional fulfillment.
Duties and Responsibilities:
Design and Technology Engagement Coordination:
- Implement user-centered design principles to enhance interactions with the Career Development technology stack, including platforms such as Handshake, PeopleGrove, Big Interview, TalentLMS, Salesforce, and Google Workspace.
- Conduct user research to understand the needs of Career Development colleagues, ITS, students, alumni, employers, faculty, parents, and administrators and use the findings to inform design decisions.
- Create user flows, mock-ups, and wireframes to design new features and improve existing ones.
- Design and maintain the Career Development Center's website in Cascade, ensuring it is visually appealing, user-friendly, accessible, and responsive across various devices and browsers.
- Develop marketing collateral, including social media posts and flyers, to effectively promote the Career Development Center's technology resources.
- Improve the internal experience and utilization of technology within the department to increase collaboration.
- Collaborate with the employer, counseling, and design teams within the Career Development Center to create marketing collateral for shared projects and programming.
Technology Management and Maintenance:
- Manage and maintain the career development tech stack, including admin panels, customization, updates, and data uploads.
- Serve as the primary point of contact between the department and software vendors, ensuring smooth communication and efficient resolution of technical issues
- Stay up-to-date with emerging trends, technologies, and industry standards in web design and user experience to continuously enhance the technology stack.
- Provide training and support to staff members, students, and campus partners on the effective use of technology tools and platforms.
General Support:
- Collaborate as a team member to support office-wide events on campus, such as large career fairs, workshops, and employer receptions.
- Assist team members with audio and visual setup for presentations and events.
- Perform other duties as assigned to support the needs of the department.
Special Conditions of Employment:
Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
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| Job Requirements: |
Minimum Qualifications:
- Bachelor’s degree required. A high school diploma and two additional years of work experience may substitute for Bachelor’s degree, at the rate of two years of education is equivalent to one year of work experience
- 1 year of experience in a related or similar role required.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
- Strong understanding of user-centered design principles and methodologies.
- Proficiency in Microsoft Excel (or similar software), spreadsheet applications, and data exports/imports.
Preferred Qualifications:
- 2 or more years of related work experience.
- Strong problem-solving and analytical thinking abilities.
- Experience with content management systems (CMS) and website development frameworks (e.g., Cascade, WordPress, Drupal, Bootstrap).
- Experience with graphic design tools and prototyping software (e.g., Adobe Creative Cloud, Canva, Sketch, Figma).
- Experience with project management tools (Notion, Asana, Wrike, etc.)
- Proficiency in Google Workspace.
- Knowledge of Career Technologies (Handshake, PeopleGrove, Big Interview, RoadTrip Nation).
Performance Expectations - Knowledge, Skills and Abilities:
- Demonstrated problem solving and analytical skills.
- Ability to work in highly collaborative environment with strong written and verbal communication skills.
- Ability to handle multiple tasks with frequent interruptions.
- Ability to be self-directed.
- Strong attention to detail with inputting and managing information.
- Knowledge of MS Word, PowerPoint, and Excel.
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