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Student Success Center Coordinator

Apply now Posting #: 3299
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, School of Business

Position Title & Department:

 Student Success Center Coordinator; School of Business
Posting #

3299

Department Description:

The University of San Diego School of Business embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good. The USD School of Business community of faculty, staff, students, and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.

Looking forward, the Knauss Center for Business Education will be the physical home for the USD School of Business, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good. See our progress: https://horizon.sandiego.edu/knauss-center

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Student Success Specialist plays an integral role in the overall successful operation of the Center of Student Success. The Coordinator is responsible for managing, coordinating, organizing and supporting projects and processes within the School of Business Center for Student Success as well as managing the front desk. This position provides direct support to the offices in a fast-paced, highly trafficked setting serving both undergraduate and graduate business students. The Coordinator monitors office supplies and equipment as well as coordinates schedules and special events, as needed. The Coordinator also provides daily assistance and guidance to members of the Center for Student Success by bringing information and/or concerns to the appropriate personnel in the department.

Duties & Responsibilities:

Stakeholder Engagement and Administration

  • Serve as the point of contact for the Student Success department, directing and guiding current and prospective business students, and guests to appropriate resources
  • Serve as main front desk employee for the Center
  • Monitor and coordinate responses through departmental email listservs
  • Provide outstanding customer service by welcoming and assisting all stakeholders who contact the Center for Student Success  Prepare and disseminate accurate information about business majors, minors and graduate programs to stakeholders, including undeclared students and prospective students and parents
  • Handle non-routine student inquiries, and direct students to appropriate university resources
  • Manage appointment system to ensure a streamlined process for students, advisors and staff
  • Develop and manage business processes for all form submissions between students, advisors, Deans, Registrar, department chairs, and other departments
  • Maintain confidentiality due to nature of interactions with students, parents, faculty and other School of Business and university personnel
  • Assist students with questions on options and procedures related to: articulation agreements, transfer of credits, independent studies, substitution/waiver of residency, non-affiliated international program transfer evaluations, course overloads, and graduation petitions as related to their program of study
  • Support the Center with all processes related to the onboarding of transfer students, including responding to messages, communication for the registration and advising process, and coordinating transfer student registration and advising activities
  • Maintain a welcoming, student-centric office environment 

Event Coordination

  • Assist with room reservation, catering and supply orders as well as attendee registration and reporting for cross-program events held by the Center for Student Success
  • Coordinate with the Brand Marketing and Creative team in creating flyers and promotional materials for programming events, and digital announcements 

Student Worker Supervision

  • Supervise all student workers (Federal Work Study and Casual Workers)
  • Train students on front desk administrative tasks
  • Provide oversight of student tasks and responsibilities
  • Conduct daily/weekly check-ins, as needed, to ensure projects are completed on-time and accurately 

Administrative support for the Associate Dean for Student Success

  • Manage the calendar for the Associate Dean, as needed
  • Support Associate Dean with special projects as assigned

Other

  • Exercise self-initiative by continuously analyzing and improving day-to-day operations and processes
  • Maintain and update electronic shared drives to organize and optimize the office’s record keeping of documents related to office functions
  • Order and track department supplies and equipment
  • Coordinate with the Registrar, Financial Aid, Student Accounts and other offices to facilitate student-centric administrative functions
  • Prepare correspondence of a highly confidential nature
  • Manage confidential student information with tact and discretion

Other duties as assigned 

Job Requirements:

Minimum Qualifications: 

● High school diploma
● 3 years of work experience in administrative support

Preferred Qualifications:

● Bachelor’s degree from an accredited college or university
● 3+ years of full-time work experience in higher education administration
● 2+ years of customer service experience

Performance Expectations - Knowledge Skills and Abilities: 

Knowledge of and experience with:
● Ability to anticipate potential needs and propose innovative solutions to office and team activities
● Data entry and database management
● Excellent phone etiquette, written and in-person communication skills
● Proficiency in Microsoft Word, Excel, Outlook, etc.
● Proven ability to work independently without supervision
● Mature, positive attitude and team player
● Knowledge of general office practices and procedures
● Excellent computer skills

Demonstrated performance in:
● Working with group of diverse individuals
● Demonstrated experience in providing high quality face-to-face services to customers/students
● Demonstrated capability and interest in learning desktop computer systems, software applications and media production technologies
● Demonstrated ability to work in busy environment with high customer service standards
● Strong organizational skills and attention to detail
● Excellent written and oral communication skills and emotional intelligence
● Outstanding organizational skills
● Strong time management skills
● Professional presentation and friendly demeanor
● Strong skills in working with technology and learning new software and platforms
● Adaptability in working with new systems and procedures
● Work as part of a team or collaborate with colleagues
● Skills of tact, poise, diplomacy, and hospitality in a diverse and demanding environment
● Must possess the ability to get along with diverse personalities and populations
● Flexibility, adaptability, and interest in working in a growing and changing organization
● Ability to prioritize, multi-task and meet process and projects
● Ability to use word processing, database, and spreadsheet software
● Ability to provide services in a courteous, prompt and efficient manner

Tools & Equipment Used:

Computer, laptop, printer, scanner copier, telephone and general office equipment

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Posting Salary:

Commensurate with experience; Excellent Benefits. 

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

 
Additional Details:

Hours: 37.5 hours: 8:30-5pm, M-F; Compressed work schedule option available.

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.