The Academic Advisor for Undergraduate Business is responsible for providing student-centric, proactive, professional and engaged academic advising and coaching to support student success throughout the student’s academic journey at the University of San Diego (USD). The Academic Advisor provides students with guidance on degree program options, academic and curricular requirements, USD and SB policies, and course planning to assist students with fulfilling graduation requirements and achieving career and educational goals. As a critical and trusted source of support, the Academic Advisor serves as a point person for students to assist them with navigating the university and accessing resources that may be helpful in maximizing their overall educational and personal experience at USD. In addition to generalist duties, the Academic Advisor is responsible for specialization in advising one or more student populations that require specific and/or additional academic requirements, such as international students, veteran/military affiliated students, Honors Program students, student athletes, International Double Degree Program students, etc. The Academic Advisor plans and executes projects and programming related to their specialization area and the overarching goals of the university and the School of Business, such as recruitment, retention, assessment, wellness, and persistence to graduation. Receives supervision from the Director of Undergraduate Advising.
Duties & Responsibilities:
• Provide academic advising for a caseload of School of Business majors (advisees) to support student goals and the mission and vision of USD and the SB via one-on-one appointments, drop-in appointments, group presentations, and email and phone correspondence.
• Develop rapport and build academic advising relationships with advisees.
• Deliver accurate information about degree requirements, which includes core curriculum, SB major and minor curricula, course timing and prerequisites, and USD and SB policies.
• Promote student understanding of the logic and purpose of USD and SB curriculum and policies.
• Engage in proactive advising outreach based on advisee academic progress to improve student retention and persistence.
• Facilitate problem solving, decision-making, meaning-making, planning, and goal setting for advisees, coaching students through academic-related decisions and related impacts or implications (i.e. adding or dropping courses, selecting pass/fail grading option, adding/dropping majors/minors, study abroad timing, etc.).
• Compose and send well-written and professional communications to advisees in adherence with SB Undergraduate Advising Office communication calendar.
• Assist continuing students with developing course plans to understand requirements, realistic graduation timing, and achieve educational and career goals, supporting retention and persistence to graduation.
• Maintain confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA).
• Occasionally communicate with parents/families of continuing students to address academic progress questions or concerns when corresponding FERPA release is in writing.
• Ensure advisees are informed of relevant academic and administration information in a timely manner.
• Respond to student concerns and issues regarding course schedules, degree completion and/or registration procedures utilizing strong problem-solving skills .
• Refer students to appropriate campus resources and services (academic support, student involvement, health and wellness, counseling services, etc.).
• Review Degree Audits for graduation candidates to check student progress and advise students on course selection to ensure timely graduation.
• Support the Career Development Center’s efforts for completion of the required co-curricular Professional Development Passport Program.
• Coordinate with appropriate department chairs to facilitate review process for Transfer Articulation Requests from continuing advisees.
• Review study abroad course selections with students in coordination with the International Center.
• Assist students with problem identification, goal setting, and strategy development when they experience challenges negatively impacting academic performance or progress including students receiving midterm deficiency grades and those place on scholastic probation.
• Facilitate group advising sessions for prospective undeclared business majors.
• Acquire and maintain specialist knowledge of specific student populations as assigned by the Director, Undergraduate Advising.
• Plan and execute targeted programming and events to support student group in specialization area.
• Work on projects and research related to specialization groups as needed to improve service and supports for students.
• Attend trainings and professional development opportunities to continue learning best practices in serving assigned specific student population.
• Serve as a liaison with campus partners who also work with the same student population to improve service and support to students.
• Attend local, regional, national, or international conferences, meetings, summits, etc. as requested and approved by the Director, Undergraduate Advising.
Student Recruitment & Onboarding:
• Support onboarding of incoming transfer students, which includes facilitating group advising sessions, one-on-one advising appointments, registration assistance, transfer of credit evaluation process, and connection with appropriate campus resources.
• Participate in institutional process to register incoming first-time first-year students for their first semester courses, aligning course selection with intended field of study.
• Act as a point of contact for incoming first-year students, addressing questions and concerns as they relate to course schedules, and referring students to appropriate departments or resources.
• Assist the Office of Admission in recruitment efforts by facilitating information sessions and participating in admission events, such as panels and networking sessions, as requested.
• Meet individually and in group settings with prospective USD students and their families to review SB requirements and highlights and address their questions or concerns; and meet individually, in group settings, and through in-class presentations, such as in ECON 101 and ECON 102 course sections, with new first-year students to review SB requirements and highlights and address their questions or concerns.
• Participate in strategic planning, development, and administrative processes in support of Undergraduate Programs in partnership with the Director, Undergraduate Advising, Associate Dean, and Assistant Dean.
• Develop and engage in on-going assessment to evaluate the student experience with advising and inform improvements to advising structure and practices.
• Coordinate with campus partners to support students as they navigate USD (especially the Office of the Registrar, Office of Financial Aid, Admissions, One Stop Student Center, International Center, Athletics, DLDRC, Honors Program, Military and Veterans Program, ITS, etc.).
• Partner with Career Development Center team to provide a seamless student support network within the School of Business, helping students achieve their academic and career goals.
• Serve on campus and/or SB committees as requested.
• Stay abreast of applicable research and news in the field of higher education, student development, student success, and academic advising.
• Participate in professional development opportunities, such as membership, conferences, and webinars, through industry organizations (e.g. NACADA, NACE, NASPA, etc.).
• Other duties as assigned.
• Bachelor’s degree
• 3+ years of academic advising and/or student services experience required.
• Master’s degree
• 5+ years of experience preferred.
• Experience managing undergraduate student life-cycle preferred.
Performance Expectations - Knowledge Skills and Abilities:
• Knowledge of USD and SB history, mission, vision, values, and culture.
• Knowledge of USD and SB requirements, policies, and procedures, especially those managed by the Registrar, Financial Aid, Student Accounts, Study Abroad, and other departments, and as outlined in Course Catalogs.
• Knowledge of student development, student retention, and student success theories and research.
• Knowledge of curriculum, degree programs, and other academic requirements and options.
• Knowledge of and adherence to legal guidelines of advising practice, such as privacy regulations and confidentiality, especially FERPA.
• Knowledge of campus resources and student support services to foster student success.
• Knowledge of the characteristics, needs, and experience of major and emerging student populations.
• Proficient in Microsoft Office programs, Banner, Ellucian Degree Works, Salesforce, and other university database platforms.
• Exceptional verbal and written communication skills, including interpersonal communication and public speaking skills.
• Strong time management skills.
• Effective problem-solving, critical thinking, and analytical skills.
• Ability to articulate a personal philosophy of academic advising.
• Ability to create rapport and build strong academic advising relationships with students.
• Strong organizational, planning, and program development abilities.
• Ability to effectively present information in one-on-one, small group, and large group settings with a variety of audiences, such as students, families, colleagues, etc.
• Ability to communicate in an inclusive and respectful manner.
• Ability to contribute to a culture of care.
• Ability to work as part of a team and collaborate with colleagues.
• Willingness to travel occasionally for professional workshops, trainings, conferences, meetings, etc.
Tools & Equipment Used:
Computer, printer, scanner, fax machine, telephone, and general office equipment
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.