| Department Description: |
In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.
The Student Affairs Division is a dynamic, student centered and learning organization. We are poised to create a vibrant and active co-curricular learning experience for all students. Our emphasis on leadership development and social change allows us to work on developing future ethical leaders to serve in a complex, global and changing world. We are committed to fostering a sense of belonging and continuously building toward a just, welcoming and caring community for all.
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| Detailed Description: |
The Division of Student Affairs is committed to grounding our policies, programs, and procedures in antiracist practice. With this commitment, we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an equity, inclusion, and social justice lens. We recognize our need for ongoing development in this area and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creating a welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced.
The Assistant Director, Wellness Center Operations serves an integral role on a team that ensures the physical environment of the facility is welcoming and engaging for our diverse campus community and guests and is reflective of our Catholic mission. Supports the Executive Director in establishing and implementing short and long-range organizational goals, objectives, policies, and experiential programs and operational procedures. Leads the day-to-day operations of the Wellness Center and outdoor adjacent recreational space, as well as performing oversight of the building housing Outdoor Adventures. Ensure the seamless delivery of exceptional service to the USD community, anticipating student/USD community member needs and exceeding expectations at every touchpoint. Collaborates with campus partners to develop and execute student engagement initiatives, events, and special promotions to enhance student satisfaction and retention. Additionally, this position will be responsible for supporting the Center's budget and financial performance by assisting in revenue generation, labor staffing management and cost control measures. Ensures compliance with university and state rules and regulations regarding health and safety of building personnel and guests. Manage all service and vendor relationships, ensuring timely and cost-effective services to maintain the facility's operational efficiency. Develop and implement maintenance schedules and procedures.
Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities. In addition, this position contributes to or leads additional division/campus projects outside of typical duties to help further accomplish student or organizational goals. Additional assignments may be seasonal, ad hoc or ongoing, depending on the project.
Duties and Responsibilities:
Routine Operations and Maintenance obligations of the Wellness Center:
- Ensures the highest level of service delivery, anticipating student/USD community and external community member needs, and exceeding expectations at every touchpoint.
- Collaborate with the Executive Director and campus partners to develop and execute student/member engagement initiatives, events, and special promotions to enhance student satisfaction and retention.
- Supports the Executive Director in their collaboration with the University Risk Management Office, University Facilities and Public Safety to develop and/or implement health and safety policies and protocols, risk management and enforcement of safety and health policies, regulations and protocols.
- Ensure the physical environment of the Center is elevated and welcoming to our diverse community members, addressing issues immediately when they arise.
- Responsible for coordinating and monitoring accurate set up for all special events occurring in/around the Center to ensure client needs are met and proper use of facility and equipment.
- Oversight of the safety, security, and lockup of buildings.
- Responsible for enforcing Center policies and regulations.
- Create and prepare necessary reporting.
- Assist in the supervision, coordination, and evaluation of custodial services.
- Perform daily routine checks of all interior and exterior levels of the Center and Outdoor Adventures building. Report malfunction of lights, doors, locks, sound system, and other related building equipment. Address noted problems or areas of concern.
- Manage the physical inventory of Wellness Center furnishings and equipment.
- Seek energy efficiencies and implement sustainable best practices for collegiate wellness, fitness, recreational and/or well-being centers..
- Oversee the ordering, receiving, and stocking of uniforms, and supplies, maintaining optimal inventory levels to meet demand. Implement and enforce quality control standards for all products and services offered, ensuring consistency and adherence to USD standards.
- Establish and maintain relationships with vendors and suppliers, negotiating supplier and vendor contracts and pricing to optimize value while upholding quality standards.
- Assist in developing and managing departmental budgets, monitoring expenses including labor, and identifying cost-saving opportunities without compromising quality.
Personnel Responsibilities:
- Supervise, train, and motivate student assistants to provide exceptional service, fostering a positive and cohesive work environment. This includes but is not limited to managing participation in all hiring, onboarding and training as necessary, student staff scheduling to ensure adequate coverage and efficient utilization of resources during peak and off-peak hours. Management of the time and attendance for direct reports to ensure accurate payroll hours.
- Coordinates student employee training as it applies to excellent guest services, acts of intolerance training, emergency procedures and workplace safety.
- Oversees Lead Custodian and custodial team to ensure a safe, clean, and welcoming environment for students and community members. Additionally, develop and implement maintenance schedules and procedures to uphold the Center’s standards of excellence.
- Participate as a member of the Wellness/Recreation leadership team
Marketing Responsibilities:
- Help lead a vision for the Center to be a highly interactive and welcoming space for guests and community members. Initiate and model proactive engagement with guests and support student employees in modeling similar services.
- Provide leadership for the marketing of Center facilities and services to students and external existing and prospective clients.
- Work in collaboration with the Executive Director, Palomar Health Student Wellness Center and Director of Hospitality Services to identify creative ways to increase room rentals and revenue generation.
- As necessary, benchmark room rental and associated fees with comparable sites in the San Diego area to ensure a competitive edge.
- Greet and assist Center guests and clientele when student assistants are unavailable.
- Monitor the building environment to ensure comfort of guests.
- Work with Center clientele and staff, program advisors, Auxiliary Services personnel, public safety, and other University officials in conjunction with various events held in the building to ensure proper event management and crowd control, and general safety and compliance with university policies.
Safety and Emergency Responsibilities:
- Function as primary “on call” contact for minor building emergencies in the Wellness Center and Outdoor Adventures locations.
- Respond in person to major building emergencies as per protocol.
- Serve as the building safety representative during fire drills, alarms and other emergencies.
- Inventory and update Center hazardous chemical inventory and ensure that accurate MSDS (Maintenance safety data sheets) sheets are on file.
Special Conditions of Employment:
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
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| Job Requirements: |
Minimum Qualifications:
- Bachelor’s degree required, preferably in Business, Kinesiology, Student Development, Higher Education Leadership or related field.
- 3 years of full-time experience in recreation center, athletic facility, fitness facility, hospitality facility management, higher education building management, and/or related field required.
- 1 year of supervisory experience required.
- Financial experience required.
Preferred Qualifications:
- Master’s degree in Business, Kinesiology, Student Development, Higher Education Leadership or related field preferred.
- Proven experience with marketing preferred
- Ability to operate basic audio-visual equipment systems preferred.
Performance Expectations - Knowledge, Skills and Abilities:
- Ability to create a welcoming and engaging physical space that provides exceptional service to our diverse campus community and guests and is reflective of our Catholic mission.
- Demonstrated cultural competencies and demonstrated commitment to diversity, equity and inclusion.
- Ability to lead and supervise college-age individuals and professional staff
- Ability to interpret and carry out USD and Center policy as it relates to the activities of individuals or groups occupying the Center.
- Ability to work independently under minimal supervision and respond to changing deadlines and multiple priorities.
- Ability to demonstrate success in the innovation, development, implementation and assessment of successful programs related to fitness, wellness and outdoor programming.
- Creative and entrepreneurial self-starter
- Serve as an active and collaborative member of the Student Wellness/Recreation team.
- Ability to reason logically, draw valid conclusions, and make appropriate recommendations.
- Ability to maintain a positive attitude and calm demeanor during challenging situations.
- Knowledge of the philosophy of college wellness/fitness/recreation/well-being centers.
- Ability to perform outstanding customer service skills.
- Ability to interact and collaborate with USD colleagues as well as students and clients.
- Ability to resolve problems in an effective and efficient manner.
- Proven fiscal responsibility and accountability with an understanding of revenue generation, payroll management, etc.
- Ability to create, implement and evaluate staff development programs for students and custodial staff, using the Thriving Student Model, the Thriving Staff Model and learning outcomes.
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| Posting Salary: |
$5,630.66 - $7,083.33 per month; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
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