Uses independent judgment to provide direct support to the Learning and Teaching Department Chair in a fast-paced office setting. Proactively identifies issues and makes suggestions for resolution. Troubleshoots problems, makes recommendations, and handles highly confidential matters and materials in a time sensitive environment. Responsible for tracking departmental budget and expenses. Participates in formulating, implementing and evaluating operational policies and procedures. Performs complex administrative duties such as the development of handbooks and the creation and maintenance of student records. Interacts closely with on and off-campus constituents in the planning and coordinating of department and program events. Independently composes correspondence, handles crises, organizes travel, prepares travel and campus reimbursement requests, and manages all office documents and visitors. Serves in the capacity of general office management for faculty, as assigned, and acting as liaison between faculty and students. Responds to student inquiries and concerns as appropriate. Tracks and monitors all correspondence and deadlines. Handles, follows-up and resolves student and faculty issues with diplomacy and discretion. Coordinates administrative components of special projects as needed.
Manages, coordinates, and performs all of the following administrative duties for the Department of Learning and Teaching and supervises the graduate assistants and work study students assigned to the Department. Serves as a critical member of the administrative and program management team for the Department.
The Department of Learning and Teaching is comprised of five (5) graduate degree programs (PhD, MEd, Credentials), an undergraduate credential program, 13 regular faculty and administrators, over 35 additional adjunct faculty and approximately 300 students.
Duties and Responsibilities:
Program and Budget Administration:
- Utilizes high-level administrative management and independent judgment to check, trace, and follow up on various complex administrative and program management issues.
- Independently responsible for managing the Chair’s calendar and appointment schedule on a daily basis, including appointments with program faculty, students and outside constituents. Involves evaluating the appropriateness of the appointment request.
- Independently assists the Department in performing high-level administrative tasks including the creation of spreadsheets with Microsoft Excel, updating and utilizing student records primarily on web-based programs.
- Autonomously assists the Department Chair on a daily basis through responsibilities such as meeting planning and preparation, verifying that paperwork submitted for signature is complete and free of errors; ensuring that the Department Chair is provided with all necessary information.
- Coordinates the logistics for Departmental meetings; coordinates services with the university Facilities department and/or SOLES Budget and Operations office to prepare meeting facilities; coordinates services with the USD Banquets and Catering office for refreshments; assists with drafting the agenda; and independently prepares materials/handouts.
- Records and maintains thorough and accurate minutes for the various Learning and Teaching Faculty and or Department Meetings (as needed). Distributes/posts the minutes of the meetings within timeliness and upon approval by the necessary department personnel and attendees.
- Tracks and monitors all departmental budget and expenses. Processes check requests, requisitions, purchase orders, honorariums and stipends for special projects and department Faculty. Responsible for the accuracy and completeness of all requests for allocation of departmental funds, as well as verifying availability of funds, prior to submitting for budget approval.
- Generates statistical, analytical, personnel, and financial reports for program budgets.
- Manages and coordinates the graduate admissions process for the Department of Learning and Teaching graduate programs as assigned, including reviewing application reports and materials from Graduate Admissions and Xtender (online document program), ensuring the completeness of files. Pre-qualifies applicants prior to distribution to faculty for review. Maintains documentation on all applicants, assigns applications to be read by faculty, collects the feedback, invites applicants to interviews, sets up the times for the interviews and schedules faculty for group interview times. Communicates effectively with Graduate Admissions (via email and through data entry into Salesforce) and the SOLES Office of Outreach and Admissions to ensure timely and informative responses to all questions and issues with prospective students/applicants.
- Supports the department in conducting Learning and Teaching faculty searches. Manages all aspects of faculty searches, including the management of advertisements, responding to applicant inquiries, and the preparation of schedules for visiting candidates.
- Works with the department administrators to coordinate, plan, and ensure consistency and accuracy of course scheduling. Submits all course schedules by stated deadlines and independently manages schedule changes, additions and deletions as requested by the Chair or program directors/coordinators. Also facilitates faculty requests for classroom assignments and any other course related scheduling of space. Assists with book orders and course materials as needed.
- Coordinates with Chair, Academic Program Manager, and Faculty to design summer advising assignments, including the use of discretion to allocate hours according to student needs. Coordinates and implements Department orientation, advising and informational meetings.
- Monitors SOLES, USD, and external deadlines for event/project details such as catering, publicity/marketing, etc. when planning meetings and events.
- Provides additional departmental support in the planning and coordination for program events and provides periodic administrative support for occasional functions and events held in the evenings and/or weekends. Including but not limited to creating advertisements, posting on USD websites and collecting RSVPs.
- Composes and types letters and memoranda, including multiple letters and emails using field merges.
- Prepares correspondence and manuscripts, including word-processing and graphic assistance for research-based documents.
- Updates, maintains, and distributes program handbooks and manuals to students, faculty and staff as necessary.
- Types, develops and maintains departmental forms as needed. This sometimes requires coordination with ITS for eforms.
- Tracks student data including but not limited to: international requirements, dissertation/thesis information and exit data.
- Creates student files and records during the admissions process. Handles and/or disposes of student records in appropriate & confidential manner.
- Responsible to independently revise, maintain and update official website for Learning and Teaching academics.
- Creates and distributes confidential letters, exam/capstone results, and dismissal notices.
- Independently and thoroughly collects and records course syllabi, and other materials as needed, and posts updated materials on SOLES websites, faculty directory pages or drives.
- Assists faculty as needed with final grades, follows up on incomplete forms and removal of incomplete forms in collaboration with faculty and the registrar’s office.
- Supports the processing and distribution of information related to course evaluations for all Learning and Teaching (EDTE, EDUC, EDSP) courses. Is responsible for timely and confidential handling of results.
- Orders and maintains Departmental office supplies.
- Ensures proper maintenance of facilities in the Department of Learning and Teaching and/or reports needs to the SOLES office of Budget and Operations.
- Makes travel arrangements, handles conference registrations, hotel reservations, etc. for Department Chair business travel as needed.
- Photocopies, proofreads, files.
- Performs research as may be requested by the Academic Programs Manager, Department Chair and other program directors / coordinators/directors in the department.
- Makes room reservations, orders and ensures availability of media equipment for meetings and orals (dissertation and thesis) as requested.
- Assists doctoral students with procedures and information required to facilitate the dissertation process.
- Coordinates student pick-up and drop-off of materials such as forms, student work, and other documents, and facilitates distribution of materials to students as directed by faculty members.
- Works with the Graduate Records Office to advise students of proper handling of official University forms, and dissertation-related logistical issues up through the final submission of the dissertation.
Special Conditions of Employment:
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
- HS Diploma plus 3-5 years of progressively responsible administrative and management/executive support experience. Additional education may substitute for work experience at the rate of 2 years of college = 1 year of experience.
- Commitment to social justice, diversity, equity and inclusion. Preferred Qualifications:
- Bachelor’s degree is strongly preferred.
- Experience in monitoring fiscal resources.
- Ability to develop effective collaborative relationships with faculty, administration, and external educational constituencies.
- Demonstrated commitment to department principles and goals in higher education.
Performance Expectations; Knowledge, Skills and Abilities:
Proficiency in Microsoft Word, Excel, CMS, and Internet and web-based applications including google drive, google sheets and google docs.
- Ability to use independent judgment to effectively plan activities and achieve project goals.
- Knowledge and understanding of management principals, office protocol and practices.
- Ability to manage and coordinate multiple, simultaneous programs and tasks.
- Must possess strong organizational and analytical skills.
- Must possess excellent, verbal, and interpersonal communication skills.
- Ability to be self-directed and work independently and prioritize workload effectively.
- Ability to operate a personal computer and other general office equipment.
- Ability to meet deadlines.
- Ability to work effectively under pressure.
- Ability to work occasional late hours and on the weekends.
- Ability to contribute in creative and dynamic ways, to the larger vision of a growing organization.
- Ability to triage and prioritize calls, set priorities, make independent decisions, and provide consultative services to administrative and academic personnel.