| Detailed Description: |
Reporting to the Director, University Mobility and Scheduling, the Technology and Mobility Applications Analyst is charged with overseeing Business Technology implementations and innovations related to parking and tram services and supporting scheduling applications for university wide event planning. Primary technology support for services related to e-permits, e-citations, maintaining the accuracy of the campus parking database, and tram tracking management. Duties include technology planning, data analysis/reporting, implementation, configuration, customization, education/training, mentoring, assuring reliability, and problem-solving. Performs a full range of complex administrative and technical assignments in support of the day-to-day operations of various technologies.
Promote seamless integration of applications managed (scheduling, parking, tram software/hardware applications) with other USD departments, vendors, and campus administrative systems to enhance customer experience, increase customer service, and optimize operations.
Working collaboratively with ITS (Information Technology Services), responsibilities will include expert functional knowledge of all parking services and tram software, hardware, and applications. Ensure data integrity and system security associated with system applications are done in conjunction with ITS. Help schedule and coordinate patches/fixes and modifications; keep the university community/departments informed of planned system outages and updates. Collaborate with ITS to resolve complex technical issues. Provide high level technical support to end users on the use of applications.
Act as a technology manager of NuPark/T2, ParkMobile, Parkeon parking operations software. Responsibilities include parking permit configuration and sales, citation management, lot management, CashNet credit card transactions and Passio Technologies tram application. Develop and maintain University Mobility department websites (in accordance with USD web templates) so accurate information is communicated to the campus and outside community. Responsible for continuous enhancements of websites based on analysis, research, and customer requests.
As part of a cross-functional team, perform a full range of varied and complex administrative and technical assignments in support of the daily operational needs of Parking and Tram Services. Assist in producing a variety of reports as needed.
Perform a full range of varied and complex administrative and technical assignments in support of the daily operational needs of the Mobility systems while also providing support to University Scheduling systems. Provide critical daily support to internal and external end users on the use of applications. Works closely with the USD Parking Committee and campus stakeholders to ensure the systems are updated or upgraded as technology changes. Holds monthly end-user training with current users and as new users are hired.
Duties and Responsibilities:
Technology Management and Support:
- Serve as liaison for University of San Diego and T2/NUPARK Systems, Parkeon, ParkMobile, tram software, and charging stations for technical support in resolving web-based issues.
- Acts as subject matter expert and trains end users in the use of T2/NUPARK and tram tracking software and all its functionality, enhancements, and upgrades.
- Responsible for parking and tram services software setup/configuration upgrades and changes to fit within the University business requirements.
- Reviews and analyzes software implementation, enhancements, upgrades, system documentation and output to identify solutions and/or make appropriate referrals of issues.
- Reviews and analyzes USD business processes, compares processes to the parking and tram software system and works with designated USD personnel and managers to identify and implement appropriate changes in the business processes.
- Collaborate with other universities to identify software challenges and brainstorm and implement solutions.
- Authorizes end-user access to the system as requested and appropriate. Determines end user security groups and creates new security groups as needed. Develops and/or assists in developing and updating system documentation such as business process guides, configuration guides, end-user training guides, and report requests.
- Acts as front-line functional support for all parking services users, to troubleshoot and escalate issues as needed to ITS, T2/NUPARK, and tram services software support.
- Attend, participate, and/or lead all relevant meetings and training sessions as directed by the Director of University Mobility and Scheduling.
- Works with ITS for any processes where information is integrated with Workday or Payroll.
- Is cross trained in Event Management System (EMS) scheduling software and serves as backup to the Scheduling Applications Analyst when needed.
- Provides computer-based support for T2/NUPARK, USD Website, and Event Management System (EMS).
- Support technology projects such as space utilization studies occur, configuring new buildings and new processes as needed.
- Work with parking staff and event planners across campus to utilize Event Management System (EMS) for requesting parking and tram services.
- Completes financial audits for financial transactions being completed such as Banner and Payroll exports and makes sure that transactions are being completed properly.
Parking Services Operations:
- Establishes and maintains records for issuing permits, parking citation and appeal information using Parking database. Processes parking citation and appeal reports. Maintains log permit inventory and issues permits to students, faculty, staff, and guests of the university.
- Provides input to the Assistant Director to develop, implement and regularly update the operations manual for Parking Services, including operational procedures for efficient and effective campus parking enforcement. Design and implement standardized forms for special event parking requests, reserved space management and maintain daily log of event/parking sign requests.
- Collaborates with the Assistant Director and Parking Services team to ensure efficient and effective operational procedures for campus parking enforcement.
- Develops long-term plans and strategies for parking inventories.
- Attends, participates in, and/or leads all relevant meetings and training sessions as directed by the Director of University Mobility and Scheduling or Assistant Director of Parking Services.
- Creates and manages all permits available for sale.
- Makes recommendations to the Director of University Mobility and Scheduling, Assistant Director of Parking Services, the Mobility and Parking Committee, and end-users on potential programming changes, needs, and ideas to enhance the use of campus parking and tram systems.
- Other duties as assigned.
Tram Services Operations:
- Act as a subject matter expert in tram services technology and applications.
- Provide regular training to tram services staff, including drivers and dispatchers, to promote an understanding of technology and services in order to increase customer satisfaction and provide an improved guest experience.
- Analyze data for tram services designed to improve the timing of routes and make recommendations to the director and Fleet Supervisor for improved staff scheduling and route management.
- Remain informed of emerging mobility applications, create recommendations, and lead implementation in collaboration with other staff.
- Arrange for or make necessary repairs/upgrades on all tram mechanisms including Passio (tram software).
- Develop updating system documentation such as business process, configuration, and end-user training guides.
Business Process Development and Project Management:
- Lead and manage the implementation of all system or software improvements related to Mobility Services. Provide assistance as needed with University Scheduling Services related systems and software.
- Participate in review, evaluation, and revision of Mobility rules, regulations, and standard operating procedures (SOP) including assistance provided to University Scheduling.
- Lead the implementation and maintenance of application systems responsible for the execution of the University Mobility Plan.
- Develop custom solutions based on business needs. Also responsible for documenting functional requirements and all business processes, as it relates to the mobility software.
- Create end-user surveys and prepare trend analysis to support recommendations.
Special Conditions of Employment:
- Must be able to work flexible hours as needed during application upgrades, system outages, and parking permit on-sales.
Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
|
| Job Requirements: |
Minimum Qualifications:
- Bachelor’s degree required; additional experience may substitute for education requirement at the rate of one-year additional experience for two years education.
- 3-5 years of progressive responsibility in the field of technical support to end users on the use of applications or related computer-based environments is necessary.
- Basic knowledge of relational database and Structured Query Language (SQL) required.
- Advanced computer skills required, in conjunction with an aptitude to learning customized software applications. Experience with troubleshooting within a PC and/or MAC environment and related software, hardware, and peripherals is needed.
- Effective written and verbal communications skills are necessary.
- Understanding and supporting the University Mobility & Scheduling mission and the fundamental values of service to others, community and diversity is essential.
Preferred Qualifications:
- Formal project management training preferred.
- Experience implementing large new software is highly desirable.
- Experience with ERP administrative systems (Banner) is preferred.
- Experience with EMS (Event Management System) software is preferred.
- Experience with T2/NUPARK parking systems preferred.
- Experience with basic website support and content management.
Performance Expectations - Knowledge, Skills and Abilities:
- Working knowledge of process improvement methodologies
- Working knowledge of programming languages
- Exceptional analytical and problem-solving skills
- Demonstrated ability to work across a broad range of technologies to understand complex solutions
- Demonstrated ability to effectively coordinate multiple priorities in a dynamic environment and work well under pressure
- Ability to compose and present material to communicate difficult concepts and gain consensus
- Effective time management skills demonstrated by successful and timely completion of projects
- Ability to work both independently and in a team-oriented, collaborative environment
- Ability to coordinate project initiatives, meetings, and work activities across various workgroups to achieve specific goals and strategic direction
- Ability to provide leadership and influence others
- Expert skill with Google Workspace, MS Word, Excel, and other Microsoft Office applications
- Knowledge of IT and workflows
- Knowledge of and ability to stay abreast of industry technological advances
- Knowledge of and ability to learn information systems and applications
- Ability to communicate concepts in concise form to management and to cross-functional departments or teams verbally, in writing, and through pictures or diagrams when appropriate
- Ability to foster effective working relationships and build consensus
- Ability to work collaboratively in a multi-disciplinary environment
- Ability to demonstrate sound judgment and reasoning
- Ability to apply consultative skills to assess user needs and communicate technology systems and solutions.
Tools and Equipment Used:
- Personal computer using Windows or Mac environment.
- Various and specialized software applications (spreadsheet, word processing, database, graphic presentations, T2/NUPARK Parking Database, Tram Services tracking software, Event Management System (EMS), CashNET, Parkeon (Meters, Banner, Windows handheld devices, charging stations, etc.).
- Related equipment, copier, printer, coin counter, fax machine, multi-line telephone.
|
