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Academic Advisor for Business Programs

Apply now Posting #: 4509
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, School of Business

Position Title & Department:

 Academic Advisor for Business Programs; School of Business
Posting #


Department Description:

The Knauss School of Business at USD embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good.  The Knauss School community of faculty, staff, students and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.  We provide academically rigorous, relevant and values-based education and research.  Degree programs in the Knauss School of Business are AACSB accredited, with the undergraduate and MBA programs being highly ranked both domestically and internationally.  www.sandiego.edu/business/about/ 

Looking forward, the Knauss Center for Business Education will be the physical home for the Knauss School, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good.  See our progress: https://horizon.sandiego.edu/knauss-center.

The University of San Diego Knauss School of Business strives to create a welcoming environment that promotes diversity, equity, inclusiveness (DEI) and ethics, commensurate with our Catholic mission. We value students, faculty and staff from different backgrounds, demographics, experiences, perspectives and faiths.  For more information on how DEI is tied to our efforts in creating academic excellence, our development as civic and campus citizens, and the realization of compassionate service, you may review our webpage: https://www.sandiego.edu/business/about/diversity-statement.php

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:
The Academic Advisor for Business Programs is responsible for providing student-centric, proactive, professional and engaged academic advising to support student success. The Academic Advisor provides students with guidance on degree program options, academic and curricular requirements, USD and Knauss School of Business policies, and course planning to assist students with fulfilling graduation requirements.

Duties and Responsibilities:

Academic Advising                                                                            

  • Provide academic advising for a caseload of Knauss School of Business students to support student goals via one-on-one appointments, drop-in appointments, group presentations, and email and phone correspondence.
  • Deliver accurate information about degree requirements, which includes core curriculum, KSB major, minor and graduate curricula, course timing and prerequisites, and USD and Knauss Knauss School of Business policies.
  • Promote student understanding of the logic and purpose of USD and KSB curriculum and policies.
  • Engage in proactive advising outreach based on advisee academic progress to improve student retention and persistence, including students receiving midterm deficiency grades and those placed on scholastic probation
  • Facilitate problem solving, decision-making, meaning-making, planning, and goal setting for advisees, coaching students through academic-related decisions and related impacts or implications (i.e. adding or dropping courses, selecting pass/fail grading option, adding/dropping majors/minors, study abroad timing, etc.).
  • Compose and send well-written and professional communications to advisees in adherence with the KSB Center for Student Success communication calendar.
  • Assist continuing students with developing course plans to understand requirements, realistic graduation timing, and achieve educational and career goals, supporting retention and persistence to graduation.
  • Occasionally communicate with parents/families of continuing students to address academic progress questions or concerns when corresponding FERPA release is in writing.
  • Ensure advisees are informed of relevant academic and administration information in a timely manner.
  • Respond to student concerns and issues regarding course schedules, degree completion and/or registration procedures utilizing strong problem-solving skills.
  • Refer students to appropriate Knauss School of Business and USD resources and services (academic support, student involvement, health and wellness, counseling services, etc.).
  • Review Degree Audits for graduation candidates to check student progress and advise students on course selection to ensure timely graduation.
  • Coordinate with appropriate department chairs to facilitate review process for Transfer Articulation Requests from continuing advisees.
  • Review study abroad course selections with students in coordination with the International Center or Ahlers Center for International Business as appropriate.
  • Facilitate group advising sessions for prospective undeclared business majors and graduate students.
  • Acquire and maintain specialist knowledge of specific student populations (e.g., international students, international double degree students, student-athletes, veteran/military affiliated students, graduate students, pre-business students, etc.), as assigned.
  • Assist students with wellness concerns that are disclosed to them, or are shared with them by another student success center team member.
  • Assist students with problem identification, goal setting, and strategy development when they experience challenges negatively impacting academic, social, and personal areas including students who are academically disqualified or identified by faculty, administrators, staff, and advisors.

Student Onboarding                                               

  • Support onboarding of incoming transfer students, which includes facilitating group advising sessions, one-on-one advising appointments, registration assistance, transfer of credit evaluation process, and connection with appropriate campus resources
  • Participate in institutional process to register incoming first-time first-year and graduate students for their first semester courses, aligning course selection with intended field of study
  • Act as a point of contact for incoming first-year and graduate students, addressing questions and concerns as they relate to course schedules, and referring students to appropriate departments or resources


  • Develop and engage in on-going assessment to evaluate the student experience with advising and inform improvements to advising structure and practices
  • Coordinate with campus partners to support students as they navigate USD (especially the Office of the Registrar, Office of Financial Aid, Admissions, One Stop Student Center, International Center, Athletics, DLDRC, Honors Program, Military and Veterans Program, ITS, etc.)
  • Coordinate and collaborate with Student Professional Development Managers to ensure student success
  • Other duties as assigned

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • Bachelor’s degree from an accredited college or university.
  • 2 years of academic advising and/or student services experience

Preferred Qualifications:

  • Master’s degree from an accredited college or university.
  • 3+ years of experience in academic advising and/or student services within an institution of higher education
  • Experience managing student life-cycle

Performance Expectations: Knowledge, Skills and Abilities

  • Knowledge of student development, student retention, and student success theories and research
  • Knowledge of curriculum, degree programs, and other academic requirements and options
  • Knowledge of and adherence to legal guidelines of advising practice, such as privacy regulations and confidentiality, especially FERPA
  • Knowledge of the characteristics, needs, and experience of major and emerging student populations
  • Proficient in Microsoft Office programs, Banner, Ellucian Degree Works, Salesforce, and other university database platforms
  • Exceptional verbal and written communication skills, including interpersonal communication and public speaking skills
  • Strong time management skills
  • Effective problem-solving and critical thinking skills
  • Ability to create rapport and build strong academic advising relationships with students
  • Ability to effectively present information in one-on-one, small group, and large group settings with a variety of audiences, such as students, families, colleagues, etc.
  • Ability to communicate in an inclusive and respectful manner
  • Ability to contribute to a culture of care
  • Ability to work as part of a team and collaborate with colleagues
  • Being flexible and versatile in coping with evolving work situations
Posting Salary:

$29.00 - $31.50 per hour; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The salary range provided in this posting reflects what we reasonably expect to pay for this position.  Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.

Special Application Instructions:
Resume and Cover Letter Required

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 37.5 hours per week

In addition, the Knauss School of Business offers two different compressed work schedule options following a 9/75 structure in which employees have 1 to 1.5 days off over every two-week period as well as a hybrid option for those positions that can complete some work remotely.

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Standard Time
Applications close:

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Notice of Availability: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.sandiego.edu/safety/documents/annualreport.pdf. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response stands and protocols; and crime and fire statistics for the three previous calendar years. To request a paper copy, please contact the Clery Act Compliance Manager via email at clery@sandiego.edu, by calling (619) 260-4768, or in-person in the Hughes Administration Center, room 150.