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Senior Credential Analyst

Apply now Posting #: 4424
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, School of Leadership and Education Sciences

Position Title & Department:

 Senior Credential Analyst; School of Leadership and Education Sciences
Posting #


Department Description:

Rooted in social justice, led by compassion, inspired by curiosity, driven by a shared vision.

Mother Rosalie Hill Hall on the University of San Diego campus is home to the School of Leadership and Education Sciences' (SOLES) vibrant and vision-driven collective of academic departments, centers and institutes. Here, we combine innovation with introspection, academics with real-world application, and study with social impact.

Our nationally-accredited programs span the realms of leadership, teaching and counseling, both at graduate and undergraduate levels. They're all approached with an emphasis on social justice, multiculturalism and a determination to forge a better world together.

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The senior credential analyst for the School of Leadership and Education Sciences, under the general direction/supervision of the director of assessment and accreditation, is responsible for providing school counseling and teacher candidates with information and guidance about credentialing requirements and to ensure that the University follows the laws, rules and regulations of the California Commission on Teacher Credentialing (CCTC) specifically as they pertain to the school counseling pupil personnel credential and a variety of teaching credential programs.

The senior credential analyst supervises the auditing, reviewing, analyzing, evaluating, and processing by the credential analyst of applications for the purpose of recommending candidates for pupil personal service, intern and preliminary teaching credentials. The senior credential analyst serves as a resource to provide current information to students, staff, and members of the faculty on matters regarding State credential requirements and University policies and procedures. The credential analyst uses independent judgment, proactively identifies issues, and makes suggestions for resolution. The position requires the ability to troubleshoot problems, makes recommendations, and handles highly confidential matters and materials in a time sensitive environment. The senior credential analyst interacts closely with on and off-campus constituents. Additionally, the senior credential analyst represents the school and university through contact with the California Commission on Teacher Credentialing and school districts. The senior credential analyst is regularly called upon to support in outreach and recruitment events for prospective credential students, including presentations at events, meeting with students on an individual or group basis, and maintaining up-to-date information for marketing purposes on the website. The senior credential analysis coordinates administrative components of special projects.

Duties and Responsibilities:


  • Supervise the credential analyst and the maintenance of credential files of active students including documentation of eligibility for field placement as well as all requirements for credential recommendation.
  • Send notices and reminders to credential applicants regarding outstanding requirements.
  • Supervise the submission of applications in compliance with state credentialing regulations to the state credentialing authorities, (i.e., CCTC). (Verify completion of requirements to confirm Program Completers; Certify all candidates for recommendation for Intern Credentials, Preliminary Credentials, and/or Authorizations.) 


  • Act as backup advisor to students regarding credential and academic requirements for their program.
  • Support the Department of Learning and Teaching and the Director of Field Placement with stakeholder outreach as it pertains to field placements.
  • Lead the development of SOLES-wide MOUs pertaining to school counseling and student teaching. Meet with students, alumni, faculty, and administrators on an individual or group basis as needed regarding credential programs.
  • Attend Open Houses and/or Information Sessions and present information as part of outreach events for prospective credential students.
  • Maintain general knowledge of other states’ requirements as resource for students in other markets.


  • Serves as a resource to provide current information to students, staff, and members of the faculty on matters regarding State credential requirements. 
  • Acts as school liaison with the California Commission on Teacher Credentialing, and updates appropriate academic departments on changes and impacts on programs from that office.
  • Attend conferences and workshops to stay current on applicable regulations and procedures.
  • Participate in department meetings, orientations, or other events as request/directed, collaborate with the department academic program managers to keep relevant forms and documents updated, and share credentialing information with students as appropriate.
  • Attends meetings and conferences requiring periodic out of town travel.
  • Present information to faculty and administrators and make recommendations as needed for academic program adjustments according to state credential requirements. 


  • Run specialized reports utilizing various software including Excel, Salesforce, Banner, and Tevera.
  • Provides administrative support on special projects as assigned by Director of Assessment and Accreditation, particularly regarding national, state, and regional accreditation reporting requirements such as the CTC Annual Data Report and Title II.
  • Actively maintain the credential sections of the SOLES website using Cascade CMS.
  • Update and keep current Teaching Credential and Pupil Personnel Services handbooks for posting on portal.  

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications:

  • Bachelor’s Degree from an accredited college or university.
  • Five years professional experience in a similar or related position.
  • Proven track record in managing administrative systems.
  • Experience in dealing and building relationships with several departments and entities.
  • Understanding of K-12 or experience within school environment and/or teacher education programs.
  • Experience in working with and appreciation of students with multiple life experiences and cultures.
  • Knowledge of and/or experience with California credentialing regulations.
  • Proficiency with technology such as Microsoft Suite, Google Suite, Salesforce, CRM, Banner, and Tevera or similar LMS.
  • Experience with management of direct reports.
  • Exceptional written and oral communication skills.
  • Public speaking skills and experience.

Preferred Qualifications:

  • Master’s degree from an accredited college or university
  • Policy and policy implementation experience

Performance Expectations: Knowledge, Skills and Abilities

  • Maintain a student-first ethos
  • Maintain respectful attitude and professional demeanor towards all
  • Handle confidential information with tact and discretion
  • Adept supervisory capabilities
  • Manage faculty, staff, student, and alumni, issues with tact and diplomacy
  • Acquire and maintain current knowledge of department, division, and university procedures
  • Agile interpreter of policy and translator of policy into practice
  • Masterful interpersonal, written, and verbal/communication skills (articulate and professional demeanor on the telephone, in person, in Zoom, and over email)
  • Ability to juggle multiple tasks and competing projects
  • Superb organizational skills and record-keeping 
  • Skillful time management skills and ability to meet deadlines
  • Apply logical thought processes and good judgment
  • Spearhead problem-solving 
  • Ability to work independently and make decisions with little supervision
  • Willingness to innovate and build efficiencies
  • Expert attention to detail
Posting Salary:

Commensurate with experience; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:

Resume and Cover Letter Required

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 37.5 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Standard Time
Applications close:

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.