Position Title & Department:
| Scientific Software Specialist; Information Technology Services
Information Technology Services is a service organization that is integral to the success of the University of San Diego. We succeed only when we meet and exceed the expectations of our customers. We have a passion for excellence and endeavor to set and deliver the highest standards of service, value, integrity, and responsiveness. We celebrate the diversity and power of people, ideas, and cultures. We respect and enrich the academic community in which we operate. We feel a sense of responsibility to lead by examples of creativity, enthusiasm, and loyalty to the University faculty, students, and staff.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.
The incumbent provides a full range of services essential to USD faculty and students, in support of their specialized scientific software products. This is a senior-level technical position, supporting technology in a complex environment with expertise in scientific and engineering software installations and deployments such as ArcGIS, Matlab, SAS, SPSS, Nvivo and more. Duties include level 3 support of specialized scientific software and their associated hardware components. Deployment of enterprise applications such as Adobe, MS and others associated with the license server, tracking devices and applications. The incumbent will research, analyze, pilot and repair complex scientific software problems with focus on clear communication and collaboration in team environment.
Duties and Responsibilities:
Scientific Application Support
- Interact with faculty to understand their current and future software needs
- Actively research, configure, and test potential new scientific software products, per faculty recommendations
- Troubleshooting and learning skills- analytical approach to solve and troubleshoot
- Organize and develop application testing procedures to provide for stability and best performance
- Design, create, maintain and analyze geospatial and tabular data using ESRI or other GIS related software
- Communicate design requirements to technical and non-technical faculty, students, and staff
- Participate in all phases of technology or application development including requirements gathering, estimating time and costs for phases or tasks, building, testing and implementation
- Conduct GIS analyses and implement GIS solutions using scripting languages
- Make presentations to technical and non-technical management and non-management personnel using a variety of tools
- Diagnoses, repairs, and maintains various computer devices, network connections, workstation hardware and software on site or in repair facility.
- Update classrooms and labs; perform maintenance and installations of software and hardware.
- Creates resourceful documentation and user training materials.
- Stays abreast of the new security, patches and desktop trends.
- Installs and maintains software that run instruments
- Improve services by offering creative approach, through certification or in-house training
- Use proper judgment to triage and log problems and request for support.
- Develop preventive maintenance procedures to avoid system failures.
- Managing the enterprise hardware and software inventory management tool employed for campus wide software and hardware inventory and automation.
- Oversight of the centrally managed asset management tool to deploy, track, identify and locate university assets. Create and enforce policies to ensure IT deployments are secure and running optimally.
General Technical Responsibilities
- Configures, installs, maintains, and provide customer support for Windows, Macintosh, Linux, iOS, and Android computer equipment and software in science departments, including advanced industry-specific hardware and software related to primary assigned science unit.
- Keeps the inventory and tracking of tickets concise and up to date with actions taken/fixes attempted.
- Endpoint systems, solutions and configurations and troubleshooting
- Disaster Recovery and High Availability Strategies for critical infrastructure, software and services.
- Installs Complex Software for Desktop Management. This includes Asset Management, Remote Control, Software Delivery, Spam filtering software, Desktop Maintenance, Help Desk management systems. Creates and installs packages and deploying system updates.
- Configuration and troubleshooting of network printers and other peripherals.
- Provides resolution of calls to meet SLO (Service Level Objectives).
- Assists clients in account and user management, system security, and system backups.
- Security applications to protect endpoint devices and services offered.
- Resolve and update existing request, deployment of new equipment and computer replacement process.
- Set an example by raising standards and practices.
- Evaluation of products and services, creating matrix to perform side by side assessment of technology solutions.
Technology Consultative Services
- Good problem-solving skills, work independently, hands-on, quick learner, pro-active, high data affinity, detailed oriented, critical thinking, enjoy mentorship and educating others, innovative mind, high sense of ethics, responsibilities, and discipline.
- Maintains a current and thorough knowledge of advances and developments in computing technology, software, hardware, and peripherals, data communications equipment, printers, scanners, etc. workstation security and maintenance issues, and operating systems.
- Actively engaged with major campus rollouts and projects; make recommendations; help with planning and execution of upgrades and migrations.
- Provides technical consultative services and training to the campus community and colleagues.
- Proactive in offering solutions to improve technical services; deploying software and systems improving the services of ITS within the community.
- Requires strong and complex desktop troubleshooting experience responsible for hands on client side remediation efforts
- Tests and evaluates and makes recommendation for hardware and software acquisitions
- Participates in Desktop Support Services and ITS meetings to provide higher level ITS support.
- Assists in planning and execution of major campus wide migrations, projects and initiatives.
- Follow policies and procedures related to how problems are identified, received, documented, distributed, and corrected.
- Recommends effective strategies to improve performance and meet customer and supervisor(s) expectation.
- Prioritize all tasks, projects, job duties and responsibilities and work effectively under pressure in a fast-paced work environment.
- Act as liaison in transmitting, discriminating and communicating information between the technical team and the management.
- Maintain accurate documentations for system installations, configurations, upgrades and disaster recovery activities.
Special Conditions of Employment:
Vacation opportunities may be limited in August through September and during semester finals. May be required to work variable hours and overtime, including weekends.
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
- Bachelor’s degree from an accredited higher education institution in Computer Science, Information Systems or related field
- Five years of professional employment that demonstrates progressive responsibility in information systems, with two years of experience in a higher education environment
- Experience with scientific software such as ArcGIS, Matlab, SPSS, and Engineering software (Solidworks, Mastercam, etc.)
- Strong knowledge and experience with Windows, Macintosh, Linux, iOS, and Android operating systems, complex software products, and virtual servers
- Exceptional communication skills with a diverse set of people
- Demonstrated knowledge of geospatial concepts and conducting geospatial analyses
- Understanding of web-based mapping technologies and their software
- Demonstrated ability to communicate technical information in non-technical settings
- Demonstrated ability to work cooperatively with supervisors and colleagues in a team environment
- Strong enthusiasm to explore, learn, and maintain currency with the ever-changing scientific software for onsite or remote access.
- Exceptional team player, with strong customer-centered philosophy.
- Excellent interpersonal, communication and documentation skills.
- MCSE, MCSM; Systems and/or Networking Certification
- Experience with ArcGIS for Server, SDE, and a relational database such as Microsoft Access and/or SQL Server
- ITIL Foundation certificate
Performance Expectations: Knowledge, Skills and Abilities
- Successfully interact with faculty, students, and staff with excellent customer satisfaction and teamwork ratings
- Provide high quality work deliverable within schedule and within budget
- An expert-level understanding of scientific software on Macintosh, Windows, and Linux computers.
- Solid knowledge of active directory, server and network infrastructure configuration
- Ability to research IT related products, services and solutions
- Ability to configure and innovate processes and workflows for endpoint lifecycle
- In-depth knowledge of IT ticketing system
- Knowledge of system/software development life cycles
- Knowledge of application and database integration techniques
- Knowledge of relational database design
- In-depth knowledge of GIS application development
- Familiarity with common and GIS-related information system architecture, best practices, implementation and maintenance
- Skill in communicating with people, ability to troubleshoot and work on several projects at one time
- Provide technical support and expertise for various types of software applications including Matlab, Cadence, ESRI, SAS, SPSS, and engineering applications such as Multisim
- Administer desktop user accounts and access to servers using Active Directory
- Provide training, documentation, and 1-on-1 consultation sessions to faculty and others
- Knowledge of science software applications, Unix, Windows, iOS, and Android platforms. Experience in open source code, structured and non-structured data (i.e. JSON), programming and scripting languages (i.e. C++, Java, Perl, Python, Rails), data and text mining (R, SPSS,SAS), cognitive computing (Watson) data visualization (Tableau), Notebooks (R-Markdown, Jupyter), code management (Github, SVN), Web development (HTML5, CSS3), SQL and NoSQL platforms (Hadoop, Cassandra), and Financial Tools (i.e. Bloomberg), HPC and remote system support (Guacamole).
Commensurate with experience; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
|Special Application Instructions:
Resume and Cover Letter Required
Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review. If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at email@example.com
Hours: 37.5 hours per week
Closing date: December 20, 2022
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.