The Department of Public Safety supports the mission and goals of the University of San Diego by providing a full range of crime prevention and crime control services to contribute to the safety and security of the campus community. Our Public Safety Officers are responsible for a wide range of activities, including developing crime prevention programs, taking crime and accident reports, initiating investigations, responding to medical and fire emergencies, providing traffic control, and enforcing certain local and state laws, as well as rules developed by the University to address campus-related concerns.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.
The dispatcher is generally the first point of contact for the campus community, faculty, staff, students, guests, and visitors needing information or assistance from Public Safety. The dispatcher is responsible for maintaining effective and efficient communications between public safety officers, kiosk officers, outside emergency and law enforcement agencies, the university community, and visiting public. They are responsible for answering and dispatching public safety officers to emergency and non-emergency calls for service as well as performing a variety of technical tasks operating technically advanced and complex alarm computer systems, video surveillance system, and mobile radio system. They use a computer aided dispatch system (CAD) to input, retrieve and generate reports. The dispatcher must demonstrate good judgment and discretion in stressful situations; use independent judgment for problem solving and is expected to analyze situations, prioritize quickly and make decisions immediately when dealing with emergency and general calls for service. In addition to handling emergency, non- emergency and informational requests for the department, the dispatcher answers operator calls for the university during business hours, assisting the campus community or visitors with requests for service and general information.
Duties and Responsibilities:
- Answer and screen incoming emergency and non-emergency public safety calls for service to elicit and record pertinent information; dispatch calls for service, critical incidents and emergency calls; coordinate calls for outside emergency and law enforcement agency assistance. Day-to-day assignments performed require regular use of judgment and discretion, essential to set priorities, assess the importance of information, and to react quickly and effectively; following established protocols and procedures in most instances. Incumbents are accountable for actions taken.
- Answer operator calls for the university during business hours; contacting on call counselors, CARE advocate, medical providers, facilities, and administrators during university non-operational hours.
- Maintain radio contact with public safety personnel on assignment and keep supervisors and officers informed of current situations while monitoring campus alarm and video systems as well as monitoring public safety radio frequencies of surrounding community for any activity that would impact the university’s safety and security.
- Utilize dispatch, alarms, video, voice recorder and parking computer systems and databases to maintain department files and reports; enter and retrieve data for reports, activity log, citation information, crime and incident information.
- Coordinate with appropriate Residential Life staff on calls for service regarding student conduct and wellness, providing communication between departments, and ensuring the students involved have access to support and campus resources.
- Assist campus community or visitors at walkup window with requests for service and general information.
- Activate mass emergency notification, and campus lockdown or evacuation, when directed or required by Standard Operating Procedure. Act as liaison between Emergency Operation Center and Dispatch when posted at incident Command Center.
- Process and respond to Records Requests for outside agencies performing background checks on former USD staff and students and maintain computer database of these requests.
- Process lost and found items turned into public safety by receiving, documenting, and entering the item information into a computer database and responding to inquiries about lost and found items.
Special Conditions of Employment:
Must be able to work flexible hours including all rotating shift assignments, nights, weekends, holidays; available for on-call assignment and overtime as needed.
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
- High School Diploma or GED.
- Two years of experience as a law enforcement dispatcher, telephone operator or equivalent; or two years of full-time clerical experience involving public contact preferred. OR
- An equivalent combination of related business and police science education and progressively responsible work experience.
- Successfully pass a pre-employment background investigation and medical exam.
Performance Expectations: Knowledge, Skills and Abilities
- Demonstrate and maintain good judgment with the ability to independently respond and act quickly, accurately evaluate information and situations, and make appropriate decisions in routine, non-routine and emergency situations.
- Ability to maintain self-control, poise, composure and concentration while working in a fast paced multi-tasking environment with numerous interruptions and noise; must be able remain calm, think clearly and use sound judgment when working with high pressure and stressful emergency situations.
- Knowledge of generally accepted office procedures, practices and work methods, including strong record-keeping and prioritization skills; ability to type and operate general office and computerized equipment; ability to read, write, and spell at a level sufficient for satisfactory job performance.
- Possess excellent communication skills; speak clearly and concisely, follow oral and written instructions, transfer information accurately, and handle a wide range of interpersonal interactions effectively.
- Ability to learn standard broadcasting procedures, Federal Communications Commission rules regarding law enforcement radio transmission, and the 10-code system.
- Ability to learn and operate technical security systems, perform basic technical troubleshooting, and coordinate repairs on equipment as needed.
- Ability to establish and maintain effective working relationships, interact with all members of the campus community and general public.
- Ability to maintain the confidentiality of sensitive information.
- Ability to comply with all departmental uniform and equipment standards.