Employment Opportunities at USD

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Student Services Advisor

Apply now Posting #: 4141
Position Status: Full-time temporary
Location: San Diego
Position Type: Staff, Office of the Vice President and Provost

Position Title & Department:

 Student Services Advisor ; English Language Academy
Posting #


Department Description:

The University of San Diego's Division of Professional and Continuing Education (PCE) offers a robust portfolio of courses and programs needed by aspiring professionals that evolve in response to their professional development in the fields of business, education, and health care.

PCE nurtures key partnerships on the local, national and international level to better serve working professionals who seek to enhance or build their careers, as well as with their employers to help achieve their highest value and potential.

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

This is a temporary position with an anticipated end date of December 2023.

Responsible for academic advising of each student attending the English Language Academy (ELA).  Responsible for creating and maintaining relationships with individual students that promote student satisfaction and retention. Meets the non-classroom support needs of students by providing direct solutions to student problems, where possible, and by acting as a relationship manager to ensure that others provide effective solutions when it is not within the Student Services Advisor’s scope.  Is the student's principal point of contact in the institution, and as such, is responsible for addressing student issues and complaints as they arise, serving as a student liaison with other functional areas of the organization, and establishing University practices that contribute to student satisfaction and retention.

Duties & Responsibilities:

The Student Services Advisor interviews and advises students regarding information, procedures, and academic requirements of a specific program. Prepares advising materials such as student information and advising guides. Presents academic information to orientation groups. Assists with student activities on and off campus.           

  • Develop pre-arrival and ongoing orientation materials to guide new students through the academic process, including defining their rights and responsibilities as students.
  • Interview and advise students regarding information, procedures, and academic requirements of a specific program; assist students in applying to Open Campus courses.
  • Advise students on academic and personal needs: identify the educational options appropriate for each student and assist with the analysis of each option.  Facilitate acculturation processes.
  • Track student attendance, meet with delinquent students to explain probation and consequences, maintain written records of any disciplinary actions, and inform Program Director.
  • Track student grades and send appropriate notice to the student regarding Academic Warning status or Academic Probation status; meet in person as well to counsel them.
  • Develop social and recreational activities including student field trips. Plan activities, transportation, food, games, and prizes for each activity.  Solicit and secure teachers as volunteer help.
  • Maintain ELA’s Facebook account, posting regularly and engaging ELA’s international audience
  • Assist with email and phone inquiries; update ELA’s customer relationship management system as needed.
  • Other duties as assigned.
Job Requirements:

Minimum Qualifications:

  • Bachelor’s degree

Preferred Qualifications:

  • Have the cultural sensitivity to reach out to diverse student population; be sensitive to student needs and concerns; able to deal with stressful and unpleasant situations without losing composure
  • Understand and be able to support the Mission of the school
  • Knowledge of advising and counseling techniques
  • Strong interpersonal and verbal and written communication skills.  Skills in service orientation, organization, active listening, and critical thinking.  Multicultural competencies and ability to work with diverse populations.
  • Basic knowledge of student immigration and visa processes pertaining to international students

Performance Expectations - Knowledge Skills and Abilities:

  • Able to listen carefully and respond thoughtfully, perceptively and with compassion
  • Ability to effectively handle a broad range of interpersonal contacts, including those sensitive in nature
  • Ability to maintain confidentiality of student information and records

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Posting Salary:

Commensurate with experience; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:

Resume and Cover Letter Required

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 37.5 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.