The Department of Public Safety supports the mission and goals of the University of San Diego by providing a full range of crime prevention and crime control services to contribute to the safety and security of the campus community. Our Public Safety Officers are responsible for a wide range of activities, including developing crime prevention programs, taking crime and accident reports, initiating investigations, responding to medical and fire emergencies, providing traffic control, and enforcing certain local and state laws, as well as rules developed by the University to address campus-related concerns.
The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.
Under the direction of the Director of University Mobility and Scheduling, Provides technical coordination in the organization, management and operation of University tram services. Responsible for planning, scheduling, assigning, reviewing, monitoring, and coordinating the work operations of the tram system to ensure maximum customer service, safety and efficiency in its performance. Ensures compliance with University and government standards. Establishes and monitors compliance to the Department of Transportation, California Highway Patrol, and Federal Motor Carrier Safety Administration requirements for all campus driver programs including those of Athletics and Outdoor Adventures. Ensure all trams receive monthly to 45 day scheduled maintenance and follow up with transportation service department to ensure each tram is repaired and maintained in a condition to provide optimal operation for the safety of passengers.
Essential Duties and Responsibilities
Coordinate daily fleet operations
- Plan transportation services for all tram routes, both long and short term. Coordinate, develop, implement and supervise transportation scheduling methods, including route development for regular and special event transportation. Identify opportunities to increase service levels and implement best practices to enhance quality of service.
- Schedule drivers for daily and special event tram routes to ensure sufficient coverage; taking into account activities for time of year, i.e. intersession, campus and national holidays, large events, regular semester and special events, driver time-off; adjust scheduling to meet demands and ensure drivers are compliant with hours of service limitations.
Ensure compliance to all federal, state, local laws and University standards
- Establish, monitor and maintain compliance to Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA) and California Highway Patrol (CHP) requirements. Set-up, review and maintain files for all records required to support compliance requirements. Responsible for management and compliance oversight of driver qualification files and the associated content of those files. Provide recordkeeping and monitoring of driver compliant hours of service; management and compliance oversight of Drug and Alcohol testing, management and compliance oversight of completed driver vehicle inspection reports (DVIR) and annual inspections, planned maintenance and other processes associated with vehicle condition, and management and compliance oversight of accident monitoring. Establish a clear and reliable channel of communication between tram services, athletics, and outdoor adventures for all of their driver qualification files and ensure all documentation is received and maintained for compliance audit.
Manage customer relations
- Establish and maintain an effective working relationship with customers. Provide assistance as needed to the public, answer questions and handle concerns as they arise. Ensure that customer needs are being met by staff in a timely, professional manner. Coordinate with other departments as needed to provide customer service. Evaluate and resolve customer concerns. Keep Director of Mobility and Scheduling informed of customer issues, suggestions or requests. Offer suggestions to improve the operations of the department. Maintain up-to-date field communications regarding the shuttle service via two-way shuttle radio system; coordinate the placement of notifications and flyers at shuttle stops, inside of shuttle vehicles, as well as other appropriate locations and through the use of other means of communication to the University community.
Special Conditions of Employment:
Requires flexibility to work irregular hours, including some weekends.
The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
Minimum and Preferred Qualifications
- High School diploma or equivalent GED required
- Three years of general office or customer service related experience required
- Any equivalent combination of experience, training and/or education.
- Bachelor’s degree preferred
Performance Expectations: Knowledge, Skills, and Abilities
- Knowledge of tram services operations, policies and procedures.
- Excellent customer service and interpersonal skills.
- Ability to work with various University constituents, communicate with clarity, and maintain an attitude that conveys respect, cooperation, honesty, and resourcefulness.
- Excellent communication skills, both written and verbal, including ability to communicate effectively in a public setting.
- Excellent organizational and time management skills with the initiative and ability to meet deadlines and prioritize tasks.
- Ability to initiate, coordinate, oversee and complete various projects with minimal supervision; remain calm and be able to multi-task in a fast-paced environment.
- Knowledge of Department of Transportation (DOT), Federal Motor Vehicle Safety Standards (FMVSS), California Highway Patrol (CHP) and Individuals with Disabilities Education Act (IDEA) regulations.
- Ability to maintain accurate records and logs of daily operations, tram assignments, route coverage, activity coverage, etc.
- Experience working in a culturally diverse workforce and community. Demonstrates an appreciation and commitment to enhancing the Department’s knowledge of diversity related issues.
- Knowledge of campus buildings, parking facilities, structures and lots.
- Knowledge of University community, practices, populations, procedures, activities and events.
- Ability to work some evenings and weekends as needed.
- Strong skills in the use of equipment and tools listed below.
Certificates, Licenses, Registrations:
- Class B Driver’s License with passenger endorsement of 30+ and medical certification preferred.
21.88 - 24.93 per hour; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
Hours: 37.5 hours per week
Closing date: January 25, 2022
Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.
The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.
The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.