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Assistant Director, Military and Veteran Services and Compliance

Apply now Posting #: 3965
Position Status: Full-time regular
Location: San Diego
Position Type: Administrator, Student Affairs

Position Title & Department:

 Assistant Director, Military and Veteran Services and Compliance; Military and Veterans Programs
Posting #


Department Description:

Our program provides student-focused services to all USD military-connected students, including student veterans, active-duty, dependent children, and spouses.

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

In the Catholic Higher Education tradition, the Division of Student Affairs creates an educational environment that motivates and inspires student learning and personal development in alignment with the university’s student success model and co-curricular learning outcomes, serves the University community, and challenges students to make a positive contribution to society.

In support of students’ financial capability, the Assistant Director of Military and Veteran Services and Compliance is responsible for ensuring compliance with all Federal, State, and University of San Diego (USD) regulations and policies pertaining to military students and their dependents. This person serves as the primary liaison for the Veterans Administration and other external organizations that aid militaryconnected students. In addition, this position will be charged with maintaining all external databases associated with veteran organizations. Working closely with the Director of Military and Veterans’ Program, this position, provides exceptional service both internal and external to the university by developing relationships with all members of the USD military family. The Assistant Director is responsible for being the primary full-time presence in the office, when the Director’s duties require them to be off campus representing the university and recruiting future students. This position will also troubleshoot issues on behalf of students pertaining to military benefits, financial aid, student accounts,and other offices across the university. Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.

The Division of Student Affairs is committed to grounding our policies, programs, and procedures in antiracist practice. With this commitment,we recognize the importance of educating ourselves and holding one another accountable to ensure our work is approached through an equity, inclusion, and social justice lens. We recognize our need for ongoing development in this area, and continue to strive to improve. We expect all members of the Division of Student Affairs are willing to engage in this work alongside us to uphold our Catholic mission in creatinga welcoming environment where the dignity of all students, staff, administrators, and faculty at USD is embraced

Duties & Responsibilities:

Processes VA Benefits in support of students’ financial capability:

  • Administers approximately $15 Million in annual VA Education benefits.
  • Maintains accurate files and completes all necessary forms for students receiving VA benefits. 
  • Certifies tuition and mandatory fees to the Veterans Administration.
  • Monitors the enrollment status of all students receiving benefits and reports changes of status to the Veterans Administration.
  • Assist in reconciliation of balances between VA and student accounts.

Ensures VA Compliance:

  • Ensures institutional compliance with VA Principles of Excellence for Military Students and MOU with the Department of Defense.
  • Run and analyze reports to provide data on who our military students are, what benefits they are eligible for, how many credits they have, and what charges they are responsible for. Also responsible for distributing and monitoring these reports appropriately.
  • Maintains data on USD military students using the Banner Student System, Salesforce CRM, and any other databases that are required for tracking military student data.
  • Collaborates with Institutional Research & Planning with the development of appropriate reports.
  • Prepares, coordinates, and implements annual Federal and State Compliance Audits with appropriate Federal and State Agencies.
  • Prepare and mail certification packages to the State Approving Agency per Veterans Affairs regulations to approve USDs Degree programs for benefits.
  • Supports the Director of Military and Veterans Program in the supervision, professional development, and onboarding of VA work-study students.
  • Submits VA work-study hours to the VA, maintains time records, and ensures payments from the VA for work-study students.
  • Attend and represent USD at Veteran Program Administrator of California task force meetings and other professional development workshops.

Models Authentic Engagement with Student Advising/Counseling:

  • In support of students’ sense of belonging, engages in MVP activities both on and off-campus including retreats, graduation ceremonies, including weekends and evening activities.
  • Encourages students to examine their complex intersectional individual and community identities in relation to self and others.
  • Serve as an advisor to student organizations as appropriate, focusing on a sense of belonging.
  • Counsel military-connected students on their VA benefits, responsibilities, and other matters related to their enrollment at USD.
  • Meet regularly with current USD military students (UG, GR, and CE) to assist with benefits, and administrative needs as they pertain to financial aid, student accounts, and academic credits. In addition, assist students by troubleshooting any issues that arise.
  • Provide exceptional customer service to all visitors to the USD Military and Veterans’ Center.
  • Participate on retention teams and other campus committees and task forces related to military-connected students as needed.
  • Additional duties as assigned.

Training and Outreach:

  • Conducts military awareness training for various stakeholders, including Military Ally Trainings.
  • Meet regularly with prospective students and their parents (as requested) to discuss educational opportunities and benefit information.
  • Serve as a resource for the campus community (faculty, staff, administrators) on matters related to Veteran benefits, policies, and requirements.
  • Attends University orientations, open houses, and information sessions for potential students both on and off-campus, often outside of normal business hours. 


Job Requirements:

Minimum Qualifications:

  • Bachelor’s degree required. 
  • Two years of experience in a customer service position.
  • Knowledge of Veteran rules, regulations, and compliance issues required.
  • Veteran or familiarity with the military and those who have served.
  • Must be available and willing to work evenings and weekends to attend outreach events, training, retreats, and programs.

Preferred Qualifications:

  • Master’s Degree preferred.
  • Four years of experience in a customer service position preferred.
  • Experience directly supervising others in a developmental and professional manner preferred.

Performance Expectations: Knowledge, Skills & Abilities

  • Knowledge of Family Educational Rights and Privacy Act (FERPA).
  • Knowledge of policies and procedures related to Veterans’ benefits programs.
  • Ability to meticulously maintain databases, websites, print materials, and produce reports.
  • Ability to gather and analyze data relating to the USD Military and Veterans’ Program and USD military connected students to draw conclusions and make recommendations.
  • Strong interest in working at a mission driven, faith-based institution. The role of the Assistant Director in working with students and the responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission.
  • Ability to interpret and apply rules and regulations.
  • Excellent internal and external customer service skills including, but not limited to, listening, oral and written communication, and empathy.
  • Excellent interpersonal communication skills; attention to detail; follow-up skills.
  • Ability to establish and maintain strong working relationships with colleagues, staff, administrators, students, government agencies, and visitors to the USD Veteran Center.
  • Skilled in meeting with students one-on-one or and in group settings.
  • Ability to provide exceptional customer service.

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 


Posting Salary:

$4,766.67 per month; Excellent Benefits. 

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:
Resume and Cover Letter Required

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 40 hours per week. This is an 11-month position, paid over 12 months.

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.