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Senior Academic Advisor for Business Programs

Apply now Posting #: 3335
Position Status: Full-time regular
Location: San Diego
Position Type: Staff, School of Business

Position Title & Department:

 Senior Academic Advisor for Business Programs; School of Business
Posting #


Department Description:

The University of San Diego School of Business embraces a stewardship approach to business education. Stewardship requires businesses to protect and care for society in pursuit of a greater good. The USD School of Business community of faculty, staff, students, and graduates, embrace stewardship by applying values-driven, free-enterprise skills to improve businesses, industries, and the lives of people in our community and around the world.

Looking forward, the Knauss Center for Business Education will be the physical home for the USD School of Business, and more important, the mortar that binds us together is our unique competitive advantage as we deliver a rich, holistic student experience, crafted with a higher purpose in mind, for all the greater good. See our progress: https://horizon.sandiego.edu/knauss-center

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Senior Academic Advisor for Business Programs oversees the development and implementation of the business peer advising program, and will support the Director of Academic Advising with the onboarding, training, and retention of the academic advisors. The Senior Academic Advisor also serves as an academic advisor who is responsible for providing student-centric, proactive, professional and engaged academic advising to support student success. The Academic Advisor provides students with guidance on degree program options, academic and curricular requirements, USD and School of Business policies, and course planning to assist students with fulfilling graduation requirements.

Duties & Responsibilities:

Academic Advising

  • Provide academic advising for a caseload of School of Business students to support student goals via one-on-one appointments, drop-in appointments, group presentations, and email and phone correspondence.
  • Deliver accurate information about degree requirements, which includes core curriculum, SB major, minor and graduate curricula, course timing and prerequisites, and USD and School of Business policies.
  • Promote student understanding of the logic and purpose of USD and SB curriculum and policies.
  • Engage in proactive advising outreach based on advisee academic progress to improve student retention and persistence, including students receiving midterm deficiency grades and those placed on scholastic probation.
  • Facilitate problem solving, decision-making, meaning-making, planning, and goal setting for advisees, coaching students through academic-related decisions and related impacts or implications (i.e. adding or dropping courses, selecting pass/fail grading option, adding/dropping majors/minors, study abroad timing, etc.).
  • Compose and send well-written and professional communications to advisees in adherence with the SB Center for Student Success communication calendar.
  • Assist continuing students with developing course plans to understand requirements, realistic graduation timing, and achieve educational and career goals, supporting retention and persistence to graduation.
  • Occasionally communicate with parents/families of continuing students to address academic progress questions or concerns when corresponding FERPA release is in writing.
  • Ensure advisees are informed of relevant academic and administration information in a timely manner.
  • Respond to student concerns and issues regarding course schedules, degree completion and/or registration procedures utilizing strong problem-solving skills.
  • Refer students to appropriate School of Business and USD resources and services (academic support, student involvement, health and wellness, counseling services, etc.).
  • Review Degree Audits for graduation candidates to check student progress and advise students on course selection to ensure timely graduation.
  • Coordinate with appropriate department chairs to facilitate review process for Transfer Articulation Requests from continuing advisees.
  • Review study abroad course selections with students in coordination with the International Center or Ahlers Center for International Business as appropriate.
  • Facilitate group advising sessions for prospective undeclared business majors and graduate students.
  • Acquire and maintain specialist knowledge of specific student populations (e.g., international students, international double degree students, student-athletes, veteran/military affiliated students, graduate students, pre-business students, etc.), as assigned.
  • Assist students with wellness concerns that are disclosed to them, or are shared with them by another student success center team member.
  • Assist students with problem identification, goal setting, and strategy development when they experience challenges negatively impacting academic, social, and personal areas including students who are academically disqualified or identified by faculty, administrators, staff, and advisors. 

Peer Advising Program

  • Oversee all aspects of the business peer advising program, including recruiting, selecting, training, and supervising peer advisors
  • Ensure the peer advising program functioning effectively and consistent with identified program objectives, and support continual improvement using assessment and data collection 

Advisor Onboarding and Training

  • Design and implement an onboarding and training program for all new academic advisors
  • In conjunction with the Director of Academic Advising, assist with the ongoing training and professional development experience for continuing academic advisors
  • Assist the Director of Academic Advising with developing and implementing initiatives and experiences to promote retention of academic advisors and/or opportunities for advancement within the organization
  • Assist the Director of Academic Advising with the coordination of academic advisor activities throughout the various advising cycles that occur on a regular basis (e.g., start of the semester, prep for registration, registration, study abroad, intake of new majors, etc.) 

Student Onboarding

  • Support onboarding of incoming transfer students, which includes facilitating group advising sessions, one-on-one advising appointments, registration assistance, transfer of credit evaluation process, and connection with appropriate campus resources
  • Participate in institutional process to register incoming first-time first-year and graduate students for their first semester courses, aligning course selection with intended field of study
  • Act as a point of contact for incoming first-year and graduate students, addressing questions and concerns as they relate to course schedules, and referring students to appropriate departments or resources 


  • Serve as point of contact for advising issues and concerns when the Director of Academic Advising is out of the office or unavailable
  • Serve on committees as needed representing the academic advising department
  • Develop and engage in on-going assessment to evaluate the student experience with advising and inform improvements to advising structure and practices
  • Coordinate with campus partners to support students as they navigate USD (especially the Office of the Registrar, Office of Financial Aid, Admissions, One Stop Student Center, International Center, Athletics, DLDRC, Honors Program, Military and Veterans Program, ITS, etc.)
  • Coordinate and collaborate with Student Professional Development Managers to ensure student success

Other duties as assigned 

Job Requirements:

Minimum Qualifications: 

• Bachelor’s degree from an accredited college or university.
• 3 years of academic advising and/or student services experience

Preferred Qualifications:

• Master’s degree from an accredited college or university.
• 3+ years of experience in academic advising and/or student services within an institution of higher education
• 2 years supervisory experience
• Experience managing undergraduate student life-cycle

Performance Expectations - Knowledge Skills and Abilities: 

Knowledge of and experience with:
• Knowledge of student development, student retention, and student success theories and research
• Knowledge of curriculum, degree programs, and other academic requirements and options
• Knowledge of and adherence to legal guidelines of advising practice, such as privacy regulations and confidentiality, especially FERPA
• Knowledge of the characteristics, needs, and experience of major and emerging student populations
• Proficient in Microsoft Office programs, Banner, Ellucian Degree Works, Salesforce, and other university database platforms

Demonstrated performance in:
● Exceptional verbal and written communication skills, including interpersonal communication and public speaking skills
● Strong time management skills
● Effective problem-solving and critical thinking skills
● Ability to create rapport and build strong academic advising relationships with students
● Ability to effectively present information in one-on-one, small group, and large group settings with a variety of audiences, such as students, families, colleagues, etc.
● Ability to communicate in an inclusive and respectful manner
● Ability to contribute to a culture of care
● Ability to work as part of a team and collaborate with colleagues
● Being flexible and versatile in coping with evolving work situations

Tools & Equipment Used:

Computer, printer, scanner, fax machine, telephone, and general office equipment

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Posting Salary:

Commensurate with experience; Excellent Benefits. 

The University of San Diego offers a very competitive benefits package, to include medical, dental, vision, a retirement contribution given to you by the University (with three year vesting period), and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

Special Application Instructions:

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 37.5 hours: 8:30-5pm, M-F; Compressed work schedule option available.

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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