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Game-Day Ticket Associate; Athletic Facilities

Apply now Posting #: 2207
Position Status: Part-time temporary
Location: San Diego
Position Type: Athletics, Staff

Position Title & Department:

 Game-Day Ticket Associate; Athletic Facilities
Posting #


University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:
This is a part-time, temporary, non-benefit based assignment with an anticipated end date of November 1, 2020.
The Jenny Craig Pavilion Ticket Office is seeking individuals that want to play a key role in providing exceptional customer service to all customers, assist in the selling of individual game tickets and game day box office duties during San Diego Legion and San Diego Loyal matches. This position will report to the Assistant Director of Ticketing at the University of San Diego.  This is a part-time, seasonal position with varying hours.

Duties & Responsibilities:

  • Process in-person and phone ticket sales for San Diego Loyal and San Diego Legion on game-day
  • Collect appropriate fees and account for correctly
  • Distribute will call tickets accurately
  • Provide exceptional customer service
  • Assist with ticket issues
  • Use proper cash handling, follow credit card processing and accounting procedures
  • Reconcile drawers at end of shift
  • Run reports and compile data upon request
  • Perform general office duties
  • General knowledge of the University of San Diego, outside clients and venues
  • Use and operate ticketing system, AXS
  • Be willing to assist with facility and operational task as needed
  • Additional duties as assigned
Job Requirements:

Minimum Qualifications: 

  • High school diploma or equivalent required
  • Minimum 1 year of customer service or ticket sales experience
  • Cash handling experience
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Ability to work independently without supervision
  • Able to work in a fast-pace environment
  • Remain calm under pressure.

Preferred Qualifications:

  • Automated ticketing system experience - AXS
  • Event or athletic event experience

Performance Expectations - Knowledge Skills and Abilities: 

  • Ability to work a flexible schedule, including nights, weekends and holidays
  • Typical shifts will be 4-5 hours in length, starting 1 hour prior to doors open and end 1 hour following event
  • An average of 20 events between February-November
  • Cash handling experience
  • Strong attention to detail
  • Strong verbal and written communication skills
  • Ability to work independently without supervision
  • Able to work in a fast-pace environment
  • Remain calm under pressure.

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Posting Salary:

$14.00 - $17.00 per hour.  Commensurate with experience. 

Special Application Instructions:
Resume Required
Click 'Apply Now' to complete our online application and, for full consideration, please upload a resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu
Additional Details:

Hours: 5-10 hours per week; varies based on event schedule, typically weekends.

Closing date: Open until filled.

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Standard Time
Applications close:

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In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Clery Act, the University of San Diego publishes a combined Annual Security and Fire Safety Report for review. This report includes institutional policies concerning: campus security; procedures for reporting crime, fire, and other emergencies; emergency response and evacuation procedures; sexual misconduct and relationship violence reporting and response standards and protocols; alcohol and drug policies; and statistics for the previous three years concerning reported crimes that occurred within the institutions Clery reportable geography. Individuals may request a print copy of the report at the University of San Diego Department of Public Safety, located in the Hughes Administration Center, Room 150.