The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.
The Security Systems Manager is responsible for providing direct supervision, continuous technical oversight and ongoing evaluation of the department’s video surveillance system, fire and security alarm systems, building access control system, computer aided dispatch system, telephone radio recording system, all campus alert emergency notification system, portable radio communications systems and panic alarms, as well as, portable radio communications system and SharePoint system to ensure they are properly maintained and fully operational. The position oversees Dispatch Center Operations, including supervising its staff. Develops protocols in use of all department systems and provides training to department staff. The Security Systems Manager troubleshoots systems problems and oversees any necessary repair or maintenance required for the systems, facilitating repair or coordinating with appropriate vendor. Maintains and stays current in knowledge of state-of-the-art and emerging technology, equipment and/or systems. Responsible for providing technical guidance and recommendation to AVP of Public Safety in development of short- and long-range planning for system improvements. Represents the department and is primary contact for all planning of technical operation upgrades and additions to alarm, access, video, radio, computer-aided dispatch and emergency notification systems.
Duties & Responsibilities:
Provide security systems oversight
- Manage records and database information for all security alarms, manual and electronic security access, video surveillance, radio communications, and computer aided dispatch, telephone/radio recording, and emergency notification systems.
- Oversees system installations and maintenance required to maintain basic operation of all systems.
- Conduct evaluation of system problem, repair or correct problem when appropriate or coordinate repair with appropriate vendor.
- Provides technical guidance, recommendation and support to AVP of Public Safety on all systems for security alarms, manual and electronic access, video surveillance, radio communications, computer aided dispatch, telephone/radio recording and emergency notification.
- Conduct equipment inventory and maintain permanent file records as to the name, type, location, age and life expectancy of all systems equipment.
- Notifies department head of missing, damaged or aging equipment in need of replacement.
- Maintain and update reference information on all technical systems operating instructions and contact information for vendor.
- Develop and maintain a GEO file with blue prints of campus buildings to include documentation for location of fire and security alarm panels, video security, door alarm contacts and other security functions.
- Documentation for use during training exercises and campus emergencies; for distribution in an emergency to emergency services, field personnel, and administrators.
- Responsible for updating and maintaining all document lists and files in SharePoint.
- Responsible for overseeing proper database connections in order to update department cases, approval processes and pertinent lists.
- Maintains and stays current in knowledge of state of the art and emerging technology, equipment and/or systems.
Supervises and Manages the Dispatch Center
- Supervises and coordinates the day-to-day activities of dispatchers.
- Creates protocol and maintains Policy and Procedures manual for all department systems operation.
- Trains department personnel in operation and procedures for maintaining department security alarms, video surveillance, radio communications and emergency notification systems.
- Trains, orients, and cross-trains new and regular employees in communications processes and procedures; oversees and reviews daily work products and records; completes employee performance evaluations; assists with resolving personnel issues.
Represents Public Safety with departments, vendors, and government agencies.
- Department representative serving on committee or attendance at meetings on all aspects related to technical equipment concerns, upgrades and additions for security alarms, manual and electronic security access, video surveillance, radio communications, computer-aided dispatch, recording system, and emergency notification systems.
- Provide project management for system upgrades or additions. Keeps AVP of Public Safety informed of progress.
- High school diploma or GED equivalent required. Bachelor’s degree preferred.
- Three years of progressively responsible experience in an environment involving highly technical security systems required.
- Successfully pass a pre-employment background investigation.
- Experience in a law enforcement or related environment preferred.
- Demonstrated skill in records management and familiarity with records management practices preferred.
- Demonstrated skill and ability to maintain basic operation of a variety of security technology systems preferred.
Performance Expectations - Knowledge Skills and Abilities:
- Working knowledge of the various security systems for fire and security alarms, access control, radio communication, and computer aided dispatch, telephone/radio recording and emergency notification.
- Demonstrated teaching, training and leadership ability.
- Demonstrated ability to administer and support various security technology systems.
- Demonstrated excellent written and oral communication skills.
- Ability in developing and delivering training programs to staff that build awareness and adherence to policies and procedures to operate and maintain department security technology systems.
- Skill and ability to develop and establish written policies and procedures for operating
and maintaining security technology systems.
- Detail-oriented with strong organizational techniques and ability to multi-task in a fast-paced environment.
Tools & Equipment Used:
- 400 MHz and 800 MHz two-way mobile radio systems
- Personal computer
- Computerized fire and intrusion alarm system
- Card access and video security systems
- E!911 system
- Telephone voice recording device
- Various software applications (computer aided dispatch system (CAD), emergency notification system, database, spreadsheet, alarm monitoring systems & video surveillance system
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.