Develop and implement a mentorship program to support the needs of the undergraduate students we will be serving by 2024 and specific student groups with lower retention and graduation rates. Establish and provide ongoing, inclusive, and collaborative outreach to support students through various transitions while at the University. Serve as initial point of contact for leave of absence and withdrawal processes. Supervise and lead student staff to create and foster a dynamic, inclusive, and engaging space in the Center. Provide administrative support to the Center for Student Success related to daily operations, assessment, and student outreach efforts.
Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.
The university seeks an individual with a strong interest in working at a mission driven, faith-based institution. The role of a Program Coordinator in working with students and the responsibilities of the position are significantly tethered in the university’s contemporary Roman Catholic mission.
This position receives supervision from the Associate Director for the Center for Student Success. This position exercises close supervision of five to seven student staff in the Center for Student Success during the academic year. Supervises and advises student mentors.
Strategic mentorship program
- Develops a proactive and sustainable outreach and comprehensive connection program for students who identify with groups typically having lower one-year retention and six-year graduation rates than the overall average for their cohort.
- Consults with Institutional Research and Planning to identify students needing outreach on a semesterly basis.
- Selects, trains, and advises a group of student leaders to serve as mentors to a small group of students needing ongoing outreach and support.
- Tracks relevant data related to student engagement and potential concerns to coordinate intrusive and inclusive outreach to these students from relevant support networks.
- Facilitates communication and coordination among campus partners to most effectively support students (i.e. Athletics, Black Student Resource Center, International Center, Undergraduate Admissions, etc.).
- Tracks intrusive outreach over time to assess the effectiveness of multiple strategies.
Student-facing transition support and consultation
- In collaboration with campus partners, develops and implements individual and personalized student outreach to support their academic and personal transitions.
- Connects students who indicate they are struggling via the Orientation survey to relevant campus resources.
- Utilizes TargetX data to identify students who could benefit from proactive outreach based on survey responses, and meet individually with them to connect the students with key services, resources, and communities of support (Fall and Spring semesters).
- Reaches out to students receiving two or more mid-term deficiencies, students who earn fewer than expected academic units, students with a W or have an incomplete, and meets individually with them following intrusive advising model to offer space to reflect on their academic experience and participation in Student Success Coaching program.
- Consults students who have not registered for courses at the end of each semester to collaboratively identify barriers and provides appropriate resources and support.
- Connects with students on academic probation to ensure they are aware of their status, encourages them to access key resources, and inspires hope in the student in their ability to be successful for the upcoming semester.
- Proactively creates community of support for upper division students in various transitions they experience through their college career.
- Designs and implements creative, engaging, ongoing, student-facing outreach to connect upper-division students to relevant, timely information to support them in the various transitions they experience through their college career such as registering for courses, selecting roommates, choosing a major, finding internships, etc.
- Works closely and intentionally with key stakeholders to gather and streamline communications to upper division students about transitional needs and support options from key campus departments including Career Development Center, College of Arts and Sciences, School of Engineering, School of Business, Residential Life, etc.
- Assists in implementing proactive and creative marketing strategies for the Olé platform, which serves as the institutional online system, to introduce and engage students with USD’s Co-Curricular Learning Outcomes (CCLOs).
- Provides administrative support of firstname.lastname@example.org email alias to maintain strong communication with campus partners and participants in Olé events.
Student staff supervision, advising, and mentoring
- Schedules and leads student staff meetings to provide ongoing, intentional, and equitable student and professional development.
- Conducts performance evaluations and provides ongoing performance feedback to student staff.
- Coordinates selection process for open positions, including recruitment, hiring, and training for new student staff.
- Creates student staff schedules and ensures office has coverage during hours of operation.
- Provides oversight and onsite consultation and assistance for student leaders and staff regarding appointment system, student success coach caseloads, technical support, and resource referral.
- Identifies and nominates student staff for recognition opportunities (scholarships, awards, etc.).
Leave of Absence and Withdrawal Processes
- Serves as initial point of contact to counsel students considering taking time away from the University or transferring regarding their options including undergraduate leaves of absence (LOA) or withdrawal, and supports students in completing necessary forms and exit interviews, as needed.
- Serves as the primary professional staff member in inputting data from leave of absence or withdrawal forms received in hard-copy from students and processing their requests.
- Serves as the primary professional staff member in responding to campus partner inquiries regarding students’ leave of absence or withdrawal status.
- Proactively follow-up with students who inquired about a leave of absence or withdrawal but were not ready to make a decision at that point to offer additional support, assistance, or consultation about their future plans.
- Create and implement outreach plan to students who are expected to return to USD after a leave of absence to communicate a warm welcome to the USD community and build excitement about their future at USD.
Administrative Department Support
- Manages daily operations of office space to procure supplies, equipment, and technology needs.
- Supports and assists with assessment efforts in all areas of responsibility including office space usage, program, and outreach.
- Prepares own expense report for University One Card.
- Contributes to or leads additional division/campus projects outside of typical duties to help further accomplish student or organizational goals. Additional assignments may be seasonal, ad hoc or ongoing, depending on the project.
- Graduation from an accredited college or university with a Bachelor’s degree in related field (i.e., education, social work) required.
- Proven experience facilitating small group discussions, workshops, mentoring, and advising required.
- Demonstrated experience using a variety of marketing tools including social media to reach traditionally-aged undergraduate student population required.
- Two years of work experience required, experience working in an office preferred.
- Prior work experience in a higher education setting working directly with college-level students in mentoring or advising strongly preferred.
- Prior experience with intrusive advising and strong interpersonal skills for outreach, building connections with students from a variety of backgrounds and experiences, and fostering collaborations with campus partners preferred.
- Demonstrated experience using interpersonal skills with a diverse population, including the ability to develop and use empathetic listening skills; communicate with clarity orally and in writing; and maintain an attitude that conveys respect, assistance, honesty, and resourcefulness preferred.
- Demonstrated experience in collaborative and equitable efforts to better support and refer student to the appropriate services.
Performance Expectations: Knowledge, Skills and Abilities
- Familiarity with Catholic higher education and willingness to support the Catholic mission and vision of the University.
- Interest in and ability to work with a diverse student body and staff with an emphasis on students who identify as first-generation, low income, and/or commute to campus.
- Must be a self-starter with initiative and ability to stay on top of work with minimal supervision; must be able to work independently and take initiative on multiple projects and maintain deadlines.
- Computer literacy and experience using Microsoft Office required.
- Willing and able to work some evenings and weekends.
- Ability to maintain confidentiality.
- Excellent customer service skills.
- Ability to work effectively under pressure.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.