| Department Description: |
The Career Development Center sets the standard in launching the lives of changemakers. We empower students and alumni to explore the intersection of their interests, values, beliefs, and talents in pursuing career paths that lead to personal and professional fulfillment. We provide an individualized approach to career development to help Toreros learn how to articulate the value of their liberal education and build the skills needed for post-graduate success. We create opportunities for students and alumni to connect with our vast network of employer and community partners, leading to the formation of life-changing career opportunities.
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| University Description: |
The University of San Diego, a contemporary and engaged Contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.
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| Detailed Description: |
Reporting to the Senior Director, the Operations and Engagement Coordinator plays a pivotal role in the seamless integration of operational excellence and engagement initiatives within the Career Development Center. The Coordinator serves as the primary point of contact for the department, welcoming visitors, managing inquiries, and fostering a welcoming and friendly environment at the front desk. Additional responsibilities include providing administrative support for key operational functions of the center, ensuring effective coordination of daily activities.
In addition, the Coordinator is instrumental in shaping and providing comprehensive coordination of mentorship, job shadowing and informational interview programs aimed at engaging students with valuable career development and exploration opportunities. In collaboration with team members, the Coordinator ensures these programs are smoothly coordinated and effectively contribute to student success and positive career outcomes.
Duties and Responsibilities:
Customer and Operations Support:
- Serves as the primary point of contact for the department, in person and over the phone – expertly handling inbound inquiries, greeting visitors, and ensuring a welcoming and responsive service environment for all customers and stakeholders
- Oversees the main Career Center email account, responding to and triaging inbound inquiries with a high degree of customer service
- Responsible for the opening and closing procedures of the main Career Center lobby and student appointment check-in area
- Responsible for the management and ordering of office supplies and resources
- Assist Senior Director with budget tracking and reporting as necessary Process payments for vendor renewals and other items through online systems and in coordination with the Procurement Department
- Provide administrative support on tasks related to processing financial awards/stipends to students, grant funding initiatives, and other related tasks
- Assist leadership team and staff with administrative tasks such as room reservations, parking for external visitors, catering, events, and other related items as needed
- Process user account accesses requests for career development platforms, including Handshake and TEAM; execute related reports and administrative tasks as needed
- Provide administrative support to the Senior Director to ensure efficient operations
Program Coordination and Engagement:
- Coordinate and administer the operational tasks associated with engagement programs, such as mentorship, job shadowing, informational interviews, and others to connect students with meaningful career experiences
- Manage and maintain applicant/participant tracking systems to efficiently organize and execute programs connecting students with external stakeholders including employers, parents, alumni and others
- Oversee and execute communications to participating students, ensuring the completion of required commitment tasks, meeting of deadlines, etc.
- Collaborate with career counselors and the marketing team to ensure effective promotion of programs to students by equipping them with necessary information and/or directly sending communications as needed
- Work in partnership with the Employer Relations team to implement communications to employers, alumni, and external partners participating in engagement programs
- Utilize systems and technology platforms such as PeopleGrove (TEAM) to enhance mentorship and other initiatives to connect students with meaningful career exploration and development experiences
Strategic Initiatives Support:
- Under the guidance of the Senior Director – serve as a liaison to the Leadership Team to support the three operational units (Employer/Alumni Relations, Career Counseling/Programming, Communications/Assessment) with strategic priorities and project/task facilitation that align with the center’s goals and objectives as needed
- Provide administrative support to the Leadership Team on an as needed basis
Special Conditions of Employment:
Effective June 1, 2023, based on CDC guidance, the University strongly encourages all campus members to stay up to date with Influenza and COVID-19 vaccination recommendations. For more regarding information USD's COVID-19 protocols, please visit sandiego.edu/onward.
Background check: Successful completion of a pre-employment background check.
Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes.
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| Job Requirements: |
Minimum Qualifications:
- Bachelor’s degree required. A high school diploma and two additional years of work experience may substitute for Bachelor’s degree, at the rate of two years of education is equivalent to one year of work experience.
- 1 year of experience in a related or similar role required.
- Excellent customer service, communication, and interpersonal skills, with the ability to collaborate effectively with cross functional teams and stakeholders.
- Excellent organizational skills and evidence of strong follow-through and attention to detail.
- Proven ability to efficiently triage and resolve customer inquiries while maintaining composure and a professional approach.
Preferred Qualifications:
- Two or more years of related work experience.
- Strong project management skills with the ability to manage multiple tasks and deadlines simultaneously.
- Proven ability to work collaboratively within a team to achieve shared goals and objectives.
- High comfort level with technology, project management, database, and software systems.
- Strong problem-solving and analytical thinking abilities.
- Experience working effectively in an environment with frequent interruptions.
Performance Expectations - Knowledge, Skills and Abilities:
- Demonstrated problem solving and customer service skills
- Ability to work in highly collaborative environment with strong written and verbal communication skills
- Ability to handle multiple tasks and projects with frequent interruptions
- Ability to be self-directed
- Strong administrative skills and an attention to detail with inputting, managing information, and coordinating projects
- Ability to handle confidential information with tact and discretion
- Strong customer service abilities in solving and/or triaging inquiries to the Career Development Center
- Ability to understand and appreciate the role the Career Development Center holds in ensuring the success of USD students Demonstrated ability to manage several projects simultaneously and communicate status of those projects to multiple colleagues
- Strong ability to track and manage daily tasks and deadlines
- Knowledge of MS Word, PowerPoint, and Excel
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| Posting Salary: |
$25.00 - $27.00 per hour; Excellent Benefits
The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers. Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer. USD: Human Resources: Benefits
The salary range provided in this posting reflects what we reasonably expect to pay for this position. Actual compensation offered or earned is dependent on experience, education and other factors including departmental budget.
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