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Case Manager

Apply now Posting #: 4341
Position Status: Full-time regular
Location: San Diego
Position Type: Administrator, Student Affairs

Position Title & Department:

 Case Manager; Student Affairs
Posting #


Department Description:

In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaboratively work with Academic Affairs and all areas of the University to create an integrated learning environment.

The Thriving Student Model (TSM) is anchored in inclusive excellence and seeks to ensure that our work to support students’ flourishing engages and impacts students across the spectrums of identities and experiences. Additionally, the model seeks to distinguish the USD student experience within higher education, as well as underscore the importance of a holistic student experience grounded in the liberal arts. The TSM is an impact model and provides a framework for assessment in which the breadth of the model is evaluated by determining what students are or are not flourishing, and why. The TSM includes six domains including academic success, holistic wellness, joy, belonging, inclusive community, and experiential learning that grounds the work across Student Affairs.

The Student Affairs Division is a dynamic, student centered and learning organization. We are poised to create a vibrant and active co-curricular learning experience for all students. Our emphasis on leadership development and social change allows us to work on developing future ethical leaders to serve in a complex, global and changing world. We are committed to fostering a sense of belonging and continuously building toward a just, welcoming and caring community for all.

University Description:

The University of San Diego, a contemporary and engaged Roman Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background. The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed Description:

The Division of Student Affairs seeks an individual with a strong commitment to antiracism, diversity, equity and inclusion, as well as a strong interest in working at a mission driven, faith-based institution. The role of the Case Manager in supporting students and the USD Community responsibilities of the position are significantly tethered in the university's contemporary Roman Catholic mission and commitment to creating an equitable, welcoming community for all.

Reporting to the Associate Dean for Student Success, case managers serve a key role in fostering a welcoming, affirming and inclusive environment at USD.  Anchored in the complementary principles and the thriving student, the Case Manager supports students in their successful navigation and connection to campus resources.

Specifically, the Case Manager is responsible for fostering student wellbeing through the creation of data-driven, inclusive, and team-based Care Plans to support individual students throughout the USD undergraduate community. The Case Manager will serve as a primary contact for identifying students who need support (including mental-health issues, relationship conflicts, social adjustment, academic challenges, family concerns, and more).

Using USD’s Thriving Student Model as a framework, the Case Manager works closely with key campus partners to support coordinated care and advocacy for students facing obstacles in their lives. More specifically, the Case Manager triages issues, provides referrals, coordinates and communicates with partners, ensures follow-up, and maintains thorough, accurate, and timely records.  Additionally, the Case Manager elevates concerns to the Behavioral Intervention Team, Title IX, Student Conduct, CARE Advocates, Academic Advisors, Residential Life and other campus partners as appropriate. The Case Manager will also work closely with the One Stop support center, as appropriate and as determined during the realignment of the One Stop Center.

Duties and Responsibilities

Student & Advocacy                                                                                       

  • Serve as a primary point of contact for students who need support, including mental- health issues, relationship conflicts, social adjustment, financial needs, academic challenges, and family concerns, among others.
  • Triage issues; support students through mentoring and referral to resources; coordinate and communicate with partners; ensure follow-up; and maintain thorough, accurate, and timely documentation.
  • Create a data-driven, inclusive, and team-based case-management plan to support individual students. 
  • Work closely with Care Team, the Bias Incident Response Team, Office of Ethical Development and Restorative Practices, One Stop, Academic Affairs, and Title IX to coordinate care and elevate issues and concerns, as needed.
  • Case Managers may be asked to develop expertise in supporting students from specific demographic groups, such as underrepresented students of color and first-generation students.
  • Other duties as assigned.

Leadership & Collaboration                                                               

  • Serves on multi-disciplinary team, convened by the Dean of Students/Associate Dean of Students to foster a cohesive, holistic, and supportive USD experience.
  • Works closely with the Wellness Team; College of Arts and Sciences dean’s office, Shiley-Marcos School of Engineering Dean’s office, Knauss School of Business Dean’s office; Residential Life, Community Development & Leadership team, and more to support coordinated care and advocacy for students facing obstacles and barriers which impede their academic and other success.
  • Works in partnership with the other Case Manager(s) on campus and the Center for Student Success team to support students under holistic model.
  • Works with colleagues across the Division of Student Affairs to connect students to relationships and campus engagement opportunities.
  • Develops resource materials and presents in-person and/or virtual workshops.
  • Periodically, this position may be asked to lead or contribute to either ad hoc or ongoing division/campus projects outside the scope of their day-to-day activities.

Special Conditions of Employment:

The University of San Diego is requiring all employees to follow our Covid-19 vaccine requirement process. https://www.sandiego.edu/onward/ 

Background check:  Successful completion of a pre-employment background check.

Degree Verification Requirement: Persons offered employment in this position will be required to provide official education transcripts for degree verification purposes. 

Job Requirements:

Minimum Qualifications

  • Bachelor’s degree required
  • Demonstrated deep commitment to inclusive and diverse practices that recognize intersectionality and multiple identities in support of student wellbeing and development.
  • Experience advising, coaching and/or providing advocacy for students in a higher education environment.
  • Experience managing sensitive and private information with a high level of discretion.
  • Candidate should be team oriented and demonstrate adaptability, initiative, and the ability to respond effectively to crises. 
  • Excellent written, oral, and interpersonal communication skills.
  • 1-3 years of professional experience in higher education, social work, or other related field.

Preferred Qualifications

  • Master’s degree preferred in Higher Education, Social Work, Counseling or related field
  • Crises management experience preferred.
  • Willingness to support the Catholic mission and vision of the University. 
  • Demonstrated practice of centering diversity, equity, inclusion, and antiracism in one’s work, including an ongoing commitment to personal learning and development in this area. 
  • Experience, knowledge and demonstrated practice of cultural competency and commitment to diversity, equity and inclusion.
  • Strong organizational skills with ability to handle several projects simultaneously.

Performance Expectations: Knowledge, Skills and Abilities

  • Willingness to support the Catholic mission and vision of the University. 
  • Demonstrated practice of centering diversity, equity, inclusion, and antiracism in one’s work, including an ongoing commitment to personal learning and development in this area. 
  • Experience, knowledge and demonstrated practice of cultural competency and commitment to diversity, equity and inclusion.
  • Strong organizational skills with ability to handle several projects simultaneously.
Posting Salary:

$5,373.33 - $5,867.92 per month; Excellent Benefits

The University of San Diego offers a very competitive benefits package including; medical, dental, vision, a retirement contribution given to you by the University, and access to on-campus Fitness Centers.  Please visit the benefits section of our website to view all of the perks and benefits that USD has to offer.  USD: Human Resources: Benefits

The range provided in this job posting is the full range of the position grade and not necessarily reflective of actual compensation that may be offered or earned, nor a promise of any specific pay for any specific employee, which is always dependent on actual experience, education and other factors including departmental budget.

Special Application Instructions:

Resume and Cover Letter Required

Click Apply Now to complete our online application. In addition, please upload a cover letter and resume to your application profile for the hiring managers’ review.  If you have any questions or difficulties please contact the Employment Services Team at 619-260-6806, or email us at jobs@sandiego.edu

Additional Details:

Hours: 40 hours per week

Closing date: Open until filled

Note: External job postings will be up for at least five days. After that time, applications will be reviewed by the hiring manager/committee throughout the posting period. A candidate may be selected at any time which could then close this posting on a date earlier than listed.

The University of San Diego is an equal opportunity employer committed to diversity and inclusion and is especially interested in candidates who can contribute to the diversity and excellence of the campus community.

The University of San Diego is a smoking and tobacco-free campus. For more information, visit www.sandiego.edu/smokefree.

Advertised: Pacific Daylight Time
Applications close:

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Notice of Availability: In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (the Clery Act), the Annual Security and Fire Safety Report is available at www.sandiego.edu/safety/documents/annualreport.pdf. This report is published by October 1st of each year and includes current institutional policies and procedures concerning campus safety and security; fire safety and evacuation policies; sexual misconduct and relationship violence reporting and response stands and protocols; and crime and fire statistics for the three previous calendar years. To request a paper copy, please contact the Clery Act Compliance Manager via email at clery@sandiego.edu, by calling (619) 260-4768, or in-person in the Hughes Administration Center, room 150.